Bellboy

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 24,000 - 30,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a passionate Bellboy to provide exceptional guest service. Responsibilities include receiving guests, managing luggage, and ensuring a memorable stay. Ideal candidates will have hospitality training and strong communication skills, committed to delivering outstanding customer service.

Qualifications

• Ideally, a diploma in hospitality or vocational training in hotel concierge.
• Good English communication skills and strong interpersonal abilities are essential.

Responsibilities

• Receive guests professionally and exceed expectations.
• Carry guest luggage and manage mail and packages.
• Maintain communication with departments for service delivery.

Skills

English communication

Interpersonal skills

Customer focus

Adaptability

Teamwork

Education

Diploma in hospitality or vocational training

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

• Receiving guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure
• Maintaining effective communication with all related departments to ensure smooth service delivery
• Keeping up-to-date knowledge of the hotel and local services
• Monitoring guest profiles through the Opera guest profile system
• Carrying guest luggage from the arrival point to the room and from the room to departure point at check-out
• Handling all messages, mail, and packages for guests and employees, ensuring timely and professional delivery
• Delivering morning newspapers to rooms
• Delivering guest messages and other deliveries promptly and professionally
• Ensuring the concierge desk and storeroom are clean, tidy, and well-organized

Skills, Education, Qualifications & Experiences

Ideally, you should have a diploma in hospitality or vocational training in the concierge section of a hotel. Good English communication skills and strong interpersonal abilities are essential.

Knowledge & Competencies

The ideal candidate will be customer-driven, courteous, helpful, proactive, and approachable. You must be physically fit, passionate, positive, and possess the following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Job Details

Role Level: Entry-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Abu Dhabi

Company Website: [Insert URL]

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