Bell Desk Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Bell Desk Supervisor to oversee operations and lead the Bell team. This role requires strong leadership, excellent customer service skills, and prior experience in luxury hospitality. The successful candidate will ensure a warm welcome and smooth service for guests, contributing to unforgettable guest experiences.

Qualifications

• Experience in a supervisory or senior Bell/Concierge role in luxury hospitality.
• Strong leadership and communication skills to inspire a team.
• Excellent customer service skills and passion for guest experience.

Responsibilities

• Supervise daily operations of the Bell Desk.
• Lead and motivate the Bell team for efficient service.
• Manage scheduling and performance monitoring.

Skills

Leadership

Customer service

Communication

Job description

Overview

Bell Desk Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening) (HOT0BVC5)

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, guest journeys begin the moment they arrive. As a Bell Desk Supervisor, you will lead the Bell team to ensure every guest receives a warm welcome, seamless assistance, and a truly memorable first and last impression of the hotel.

Responsibilities

• Supervise daily Bell Desk operations, ensuring the smooth handling of guest arrivals, departures, and luggage services.
• Lead and motivate the Bell team to deliver attentive, courteous, and efficient service at all times.
• Oversee valet parking, transportation requests, and deliveries, ensuring accuracy and timeliness.
• Maintain strong communication with Front Office, Concierge, and other departments to support guest needs.
• Train and develop team members, ensuring service standards are consistently upheld.
• Manage scheduling, task assignments, and performance monitoring for the Bell team.
• Handle guest inquiries and complaints promptly, turning challenges into positive experiences.
• Ensure the Bell Desk area, equipment, and storage facilities are well maintained, safe, and organized.
• Perform additional tasks as required to support the smooth operation of the Front Office.

Qualifications

• Previous experience in a supervisory or senior Bell/Concierge role within luxury hospitality.
• Strong leadership and communication skills with the ability to inspire and guide a team.
• Excellent customer service skills and a passion for creating exceptional guest experiences.
• Good knowledge of the local area, attractions, and transportation options.
• Fluency in English; additional languages are an advantage.
• Professional presentation and the ability to remain composed under pressure.

Why join LXR?

At LXR Eastern Mangroves Abu Dhabi, you will be part of a hotel that redefines timeless luxury. We provide a supportive environment, career growth opportunities, and the chance to contribute to unforgettable guest experiences.

Job

Job: Guest Services, Operations, and Front Office