Bell Captain

Minor International; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hospitality group in Ras Al Khaimah is seeking a Concierge to ensure guests have an unforgettable experience. Responsibilities include managing guest services, overseeing the Concierge operations, and addressing guest issues promptly. Candidates should have a High School Diploma and experience in a luxury setting. Excellent communication skills and a valid driver’s license are essential. Join a team committed to delivering exceptional service in a beautiful location.

Qualifications

• Previous experience in Front Office, preferably in a luxury environment.
• Good level of English both verbal and written.
• Valid License to operate a motor vehicle.

Responsibilities

• Ensure 100% guest satisfaction during their experience.
• Oversee the efficient operation of the Concierge.
• Resolve all issues relating to guest satisfaction in a timely manner.

Skills

Good communication skills

Ability to work a flexible schedule

Familiar with local information

Education

High School Diploma

Job description

Overview

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Responsibilities

You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests\' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.

Qualifications

• High School Diploma


• Previous experience in Front Office, preferably in a luxury environment


• Familiar with local information such as transportation, attractions and airport information


• Good communication skills, ability to work a flexible schedule, including weekends and holidays, according to department needs


• Good level of English both verbal and written


• Valid License to operate a motor vehicle