Bell Captain

Accor; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Bell Desk Supervisor to oversee operations at a premier resort in Dubai. This role involves supervising bell desk and transportation services, ensuring exceptional guest experiences, and training staff for optimal performance. The ideal candidate will possess strong communication and leadership skills, with a proven track record in customer service. Join a dynamic team in a vibrant environment where your contributions will enhance guest satisfaction and operational excellence. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• 1+ year of supervisory experience in a customer service environment.
• Fluent in English; secondary language preferred.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Supervise bell desk and transportation operations.
• Train staff and ensure efficient service delivery.
• Assist guests with inquiries and transportation coordination.

Skills

Communication Skills

Interpersonal Skills

Leadership Skills

Organizational Skills

Problem-Solving Abilities

Customer Service

Education

High School Diploma

Customer Service Experience

Tools

Windows (Word, Excel, PowerPoint)

Opera Property Management System

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela, and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being, and the Fairmont Falcons Kids’ Club.

Job Description

1. Supervise bell desk, valet, transportation, and airport operations.
2. Record and document all deliveries.
3. Ensure deliveries are completed courteously and promptly.
4. Communicate effectively verbally and in writing to provide clear directions and information to staff.
5. Train bell service staff to ensure they have the necessary skills for efficiency.
6. Maintain cleanliness and proper functioning of equipment daily.
7. Assist guests with transportation, coordinating with transportation and airport teams.
8. Keep areas clean and stocked with supplies, including public spaces.
9. Assist other departments such as housekeeping, valet, and Business Center as needed.
10. Maintain a safe working environment; report and correct unsafe acts or conditions.
11. Respond to guest inquiries both in person and via phone, providing information about the hotel and local area.
12. Market and upsell hotel rooms, facilities, and amenities whenever possible.
13. Schedule weekly bell desk staff operations and breaks.
14. Respond positively to queries.
15. Follow department policies, procedures, and safety standards.
16. Report 'Lost & Found' items.
17. Perform other related duties as assigned.

Qualifications

1. Excellent communication, interpersonal, and leadership skills.
2. Highly organized, results-oriented, flexible, and able to work under pressure.
3. Strong interpersonal and problem-solving abilities.
4. Highly responsible and reliable.
5. Fluent in English; secondary language preferred.
6. At least 1 year of proven supervisory experience or equivalent in a customer service industry.
7. Ability to handle multiple tasks and guest requests.
8. Proficiency in Windows environment (Word, Excel, PowerPoint).
9. Knowledge of Opera Property Management System is an asset.
10. Ability to work well with team members.
11. Ability to remain calm, courteous, and attentive to guest needs at all times.