Bell Captain

Marriott Hotels & Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join an established industry player in the hospitality sector as a Guest Service Associate. This role offers a unique opportunity to engage with guests, providing them with exceptional service and assistance throughout their stay. You will be responsible for greeting guests, managing their luggage, and ensuring their needs are met promptly and professionally. The ideal candidate will possess strong communication skills and a commitment to creating a welcoming environment. This position is perfect for those who thrive in dynamic settings and enjoy making a difference in guests' experiences.

Qualifications

• At least 1 year of related work experience is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet guests and assist with luggage and transportation arrangements.
• Maintain positive relationships and ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Physical Stamina

Education

High School diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Greet guests and inform them of property amenities, services, and hours of operation, as well as local areas of interest and activities. Open doors and assist guests/visitors entering and leaving the property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g. taxi, cab, shuttle bus, limousine/sedan service) for guests/visitors and record advance transportation requests as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Develop and maintain positive working relationships with others. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Move at a speed required to respond to work situations (e.g. run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High School diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.