Bell Captain

FAIRMONT; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic supervisor to lead the bell desk operations at a luxury resort in Dubai. This role involves overseeing transportation services, ensuring excellent guest experiences, and training staff to deliver exceptional service. The ideal candidate will possess outstanding communication and leadership skills, thrive in a fast-paced environment, and be committed to maintaining high standards of service. Join a team dedicated to creating memorable experiences for guests while enjoying the vibrant atmosphere of one of Dubai's most iconic locations.

Qualifications

• Minimum of 1 year in a supervisory role within customer service.
• Fluency in English; secondary language preferred.

Responsibilities

• Supervise bell desk and ensure timely delivery of services.
• Train staff and maintain a clean and safe working environment.

Skills

Communication Skills

Interpersonal Skills

Leadership Skills

Problem Solving

Organizational Skills

Flexibility

Customer Service

Education

High School Diploma

1 Year Supervisory Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Opera Property Management System

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• In charge of supervising bell desk, valet, transportation and airport operations
• Ensure all deliveries are recorded and documented.
• Ensure deliveries are completed in a proper, courteous and timely manner
• Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
• Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
• Ensure the equipment are cleaned and maintained on a daily basis.
• Assist guests with transportation by liaising with our transportation and airport team.
• Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
• Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.)
• Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.
• Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.
• Market and up-sell hotel rooms, facilities, and amenities whenever possible.
• Schedule the weekly bell desk staff operation as well as their breaks
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies
• Report “Lost & Found” items.
• Perform other related duties as assigned or requested

Qualifications

• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Fluency in English, secondary language preferred
• Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
• Must have the ability to handle a multitude of tasks and Guest requests
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Knowledge of Opera Property Management System an asset
• Ability to work cohesively with fellow heartists as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times