Bell Attendant

Pullman Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a renowned luxury hotel in Dubai as a Bell Attendant, where you'll be the first point of contact for guests, ensuring a warm welcome and a high standard of service. Your role involves greeting guests, handling luggage, and providing information about local attractions. This position requires strong customer service skills and a solid knowledge of Dubai’s vibrant hospitality scene.

Qualifications

• At least 2 years as a Bell Attendant in a luxury hotel.
• Strong customer service and communication skills.
• Knowledge of local attractions and culture.

Responsibilities

• Greet guests and assist with luggage at arrival/departure.
• Deliver guests' belongings to rooms efficiently.
• Maintain cleanliness of the bell desk and luggage areas.

Skills

Customer service orientation

Communication skills in Arabic and English

Teamwork skills

Knowledge of Dubai's attractions

Tools

Hotel management software

Point-of-sale systems

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Join our team as a Bell Attendant in the vibrant city of Dubai, United Arab Emirates! We're looking for a friendly and professional individual to be the first point of contact for our esteemed guests. As a Bell Attendant, you'll play a crucial role in creating a welcoming atmosphere and ensuring our guests' comfort from the moment they arrive.

• Greet guests warmly and assist them with their luggage upon arrival and departure
• Provide timely and efficient delivery of guests' belongings to their rooms
• Offer personalized orientation of guest rooms, highlighting key features and amenities
• Maintain a strong presence in the lobby, serving as a brand ambassador for our property
• Handle guest inquiries and requests promptly and professionally
• Assist with valet parking services when required
• Provide information about local attractions, dining options, and transportation in Dubai
• Ensure the cleanliness and organization of the bell desk and luggage storage areas
• Collaborate with other departments to address guest needs and resolve any issues
• Adhere to all safety and security protocols while handling guests' belongings
  
  

Qualifications

• Proven experience of at least 2 years as a Bell Attendant in a luxury hotel or resort
• Strong customer service orientation with a friendly and approachable demeanor
• Excellent communication skills in both Arabic and English; additional languages are a plus
• Physical fitness to handle luggage and stand for extended periods
• Ability to work efficiently in a fast-paced environment while maintaining composure
• Professional appearance and impeccable grooming standards
• Strong teamwork skills and ability to collaborate effectively with colleagues
• In-depth knowledge of Dubai's attractions, dining scene, and local culture
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in using hotel management software and point-of-sale systems
• Valid UAE driver's license (preferred)