Bell Attendant

Hilton Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a prestigious hotel as a Bell Attendant and be the first point of contact for guests, ensuring their arrival is pleasant and welcoming. You'll assist with luggage, provide information, and uphold the highest service standards, all while working in a dynamic team environment. Experience in luxury hospitality is a plus, along with a positive attitude and great communication skills.

Qualifications

• Experience as a Bell person is advantageous.
• Previous experience in a luxury hotel is a plus.

Responsibilities

• Serve as a key contact for guests and respond to inquiries.
• Load and unload luggage and ensure its safe storage.
• Maintain orderliness and safety in lobby and front areas.

Skills

Positive attitude

Communication skills

Ability to work under pressure

Knowledge of Forbes Standards

Job description

A Bell Attendant at Waldorf Astoria Dubai International Financial Centre serves as a key point of contact for guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Bellman is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for guests and efficiently respond to guest enquiries
• To load and unload luggage from vehicles.
• Deliver faxes, envelops, parcels and packages to guest rooms.
• Ensure safely storage of guest luggage
• Escorts guests personally to the required area
• Stay current and up to date with all hotel services like daily functions, events, and VIP and group arrivals.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Ensure that True Waldorf Service is enlivened at all times.
• Ensure Forbes Standards are maintained at all times
• Ensure smooth and clear communication with all other departments.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Lateral service within the hotel across departments.
• Any task assigned by the manager for the purpose of guest experience

Desired Candidate Profile

What are we looking for?

A Bell Attendant at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and communication skills
• Ability to work flexible hours
• Ability to work under pressure
• Commitment to respond to Guest requests and deliver high levels of service
• Knowledge of Forbes Standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Bell person
• Previous experience working within a Luxury hotel

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