Bell Attendant

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a prestigious hotel as a Bell Attendant in Dubai, where you'll be the first point of contact for guests, ensuring a welcoming atmosphere and efficient service. With at least two years of luxury hotel experience, you'll greet guests, manage their luggage, and provide information about local attractions, enhancing their stay with your friendly demeanor and knowledge of Dubai's culture.

Qualifications

• Minimum 2 years experience as a Bell Attendant in a luxury hotel.
• Excellent communication skills in Arabic and English.
• Valid UAE driver's license preferred.

Responsibilities

• Greet guests and assist with luggage on arrival and departure.
• Deliver guest belongings to their rooms efficiently.
• Provide information on local attractions and services.

Skills

Customer service orientation

Communication

Teamwork

Knowledge of Dubai

Physical fitness

Tools

Hotel management software

Point-of-sale systems

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Join our team as a Bell Attendant in the vibrant city of Dubai, United Arab Emirates! We're looking for a friendly and professional individual to be the first point of contact for our esteemed guests. As a Bell Attendant, you'll play a crucial role in creating a welcoming atmosphere and ensuring our guests' comfort from the moment they arrive.

• Greet guests warmly and assist them with their luggage upon arrival and departure
• Provide timely and efficient delivery of guests' belongings to their rooms
• Offer personalized orientation of guest rooms, highlighting key features and amenities
• Maintain a strong presence in the lobby, serving as a brand ambassador for our property
• Handle guest inquiries and requests promptly and professionally
• Assist with valet parking services when required
• Provide information about local attractions, dining options, and transportation in Dubai
• Ensure the cleanliness and organization of the bell desk and luggage storage areas
• Collaborate with other departments to address guest needs and resolve any issues
• Adhere to all safety and security protocols while handling guests' belongings

Qualifications

• Proven experience of at least 2 years as a Bell Attendant in a luxury hotel or resort
• Strong customer service orientation with a friendly and approachable demeanor
• Excellent communication skills in both Arabic and English; additional languages are a plus
• Physical fitness to handle luggage and stand for extended periods
• Ability to work efficiently in a fast-paced environment while maintaining composure
• Professional appearance and impeccable grooming standards
• Strong teamwork skills and ability to collaborate effectively with colleagues
• In-depth knowledge of Dubai's attractions, dining scene, and local culture
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in using hotel management software and point-of-sale systems
• Valid UAE driver's license (preferred)