Bell Attendant

RIXOS; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking a dedicated Concierge to manage guest services and handle complaints efficiently. The role involves assisting guests with luggage, providing prompt service, and maintaining a clean environment. The ideal candidate will have excellent communication skills and a passion for guest satisfaction, with opportunities for career advancement and comprehensive benefits.

Benefits

Competitive salary

Training and development opportunities

Health insurance

Employee recognition programs

Work-life balance

Transportation services

Qualifications

• Excellent guest service skills and a friendly attitude.
• Experience in a hotel or customer-facing environment preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle guest luggage and ensure safety.
• Resolve guests’ complaints and requests promptly.
• Provide friendly service and maintain a clean concierge area.

Skills

Guest service

Complaint resolution

Attention to detail

Communication

Time management

Job description

Overview

Job Description

Responsibilities

• Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure and in the luggage store, and ensure safety and security of guest luggage.
• Assure that every luggage item is covered with a baggage claim tag.
• Park guests' and visitors' vehicles in the designated hotel parking area.
• Resolve guests’ complaints/requests and liaise with the department concerned to ensure immediate follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident prevention policies.
• Maintain the Concierge Desk area in an efficient, clean, safe and hygienic condition.
• Maintain accurate records/documentation, as per operational and organizational requirements.
• Provide lobby paging services under the supervision of Concierge.
• Practice suggestive selling and familiarize guests with hotel facilities.
• Coordinate with Front Office to ensure payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
• Escort guests to their rooms. For first-time guests, explain hotel facilities and in the room explain room facilities (lights & TV function, safe, AC, fire exit, etc.).
• Ensure luggage is placed for guests to unpack.
• Ensure all guests are greeted on arrival and departure and escorted to the right directions.
• Review log book, verify outstanding items and follow up on pending tasks. Identify any special assignments for the day.
• Check hotel situation, occupancy, functions, groups, VIPs.
• File daily concierge desk reports and documents systematically under the supervision of Concierge.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• At the end of the shift or day, communicate all information that the next shift needs for smooth operations.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
• Ensure prompt and efficient delivery of messages, newspapers, parcels and packages to guests, per hotel policy. Arrange guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent-a-car agent available in the hotel.
• Handle telephone calls at the Concierge desk.
• Review and update the Logbook.
• Check equipment.
• Remain smart, well groomed and maintain a friendly and cheerful disposition at all times.
• Oversee day-to-day operations.
• Report regularly on happenings to the Asst. FO / FOM.
• Aware of fire and first aid procedures.
• Handle guest complaints and report to manager.
• Be fully aware of the Talk of the Walk for the day.
• Maintain proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of daily activities and have product knowledge of all hotel facilities.

Benefits

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.