Bell Attendant

Millennium Downtown Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Bell Attendant to enhance guest experiences. In this dynamic role, you will be the first point of contact for guests, providing exceptional service from arrival to departure. Your responsibilities will include managing luggage, assisting with inquiries, and ensuring a well-organized concierge desk. This position offers a unique opportunity to contribute to a welcoming atmosphere, making every guest's stay memorable. If you are passionate about hospitality and enjoy working in a vibrant environment, this role is perfect for you.

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Greet guests and assist with luggage and inquiries.
• Maintain a clean and organized concierge desk.
• Monitor guest profiles and ensure timely message delivery.

Skills

Customer Service

Communication Skills

Organizational Skills

Tools

Opera Guest Profile System

Job description

As a Bell Attendant, your responsibilities include handling luggage, assisting with guest inquiries, maintaining a well-organized concierge desk, and contributing to the overall efficiency and positive atmosphere of the hotel. Your friendly and professional demeanor adds to the warm welcome guests receive, creating a memorable stay throughout their visit.

Key Job Responsibilities

• Greet guests in a professional and friendly manner, surpassing their expectations from arrival to departure.
• Maintain effective communication with all relevant departments to ensure seamless service delivery.
• Stay updated on hotel and local services, keeping abreast of any changes.
• Monitor guest profiles through the Opera Guest profile system.
• Help in transporting guest luggage from arrival to the room and from the room to the departure point during check-out.
• Manage messages, mail, and packages for guests and employees, ensuring timely and professional delivery.
• Distribute morning newspapers to guest rooms, if needed.
• Promptly deliver guest messages and other items without delay in a professional manner.
• Keep the concierge desk, as well as the storage room, clean, tidy, and well-organized.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.