Beauty Salon Receptionist - Female Applicant

Next Level Women Salon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A beauty salon in Dubai is seeking an experienced Salon Coordinator to enhance the client experience from warm welcomes to efficient checkouts. The role includes managing bookings via Fresha, upselling services, and contributing to the salon's social media. Ideal candidates have experience in a beauty or hospitality environment and are proficient in using Fresha. Join a dynamic team focused on high-quality beauty services and a great client journey.

Qualifications

• Proven experience as a Salon Coordinator or Front Desk Executive.
• Strong knowledge of Fresha for management and reporting.
• Passion for upselling and boosting sales.
• Familiarity with social media trends.

Responsibilities

• Greet and assist clients with a warm, professional attitude.
• Manage bookings and changes via Fresha.
• Promote and upsell salon services and products.
• Coordinate daily schedules for stylists and technicians.
• Generate reports to support management with performance tracking.

Skills

Fresha proficiency

Upselling

Excellent communication

Organizational skills

Social media familiarity

Job description

Overview

The Role We are looking for an experienced and motivated Salon Coordinator to join our team. As the first point of contact, you will play a vital role in ensuring an exceptional client journey — from warm welcomes to smooth check-outs. You will also be responsible for maximizing bookings and retail sales through upselling while contributing to the salon’s social media presence. Proficiency in Fresha is essential.

Responsibilities

• Greet and assist clients with a warm, professional attitude.
• Manage bookings, confirmations, and changes via Fresha.
• Handle check-ins, check-outs, and payments using Fresha POS.
• Promote and upsell salon services, treatments, and retail products.
• Rebook clients for their next visit to maintain high retention.
• Coordinate daily schedules for stylists, nail technicians, and lash artists.
• Manage walk-ins, cancellations, and last-minute changes efficiently.
• Keep accurate records of clients, service history, and packages on Fresha.
• Track deposits, outstanding balances, and redemption of promotions.
• Generate Fresha reports to support management with sales and performance tracking.
• Identify upselling opportunities (e.g., add-ons like treatments, nail art, or premium services).
• Actively contribute ideas and content for the salon’s Instagram, TikTok, and social platforms (e.g., capturing before / after pictures, client testimonials, trending reels).
• Collaborate with management on executing Fresha promotions and marketing campaigns.
• Encourage clients to tag the salon and share their experience online.
• Ensure smooth communication between clients and the team.
• Support staff with scheduling and time management.
• Assist in training new team members on using Fresha and salon processes.

Qualifications

• Proven experience as a Salon Coordinator / Front Desk Executive (preferably in a beauty, wellness, or hospitality environment).
• Strong knowledge of Fresha (calendar management, client database, POS, reporting, and promotions).
• Passion for upselling and ability to boost retail / service sales.
• Familiarity with social media trends (Instagram Reels, TikTok, beauty marketing).
• Excellent communication and organizational skills.
• Client-focused with the ability to multitask in a busy salon.

About the company

Next Level Salon is a boutique beauty space in Downtown Dubai (accessible by metro), offering a calm and professional environment for both clients and team members. We focus on high-quality nail, hair, and beauty services, with a strong emphasis on teamwork, creativity, and attention to detail.