Beauty Consultant - Faces

Chalhoub Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the beauty sector is seeking a Beauty Consultant to provide exceptional customer service and meet sales targets. The role involves maintaining store standards, advising customers on products, and achieving sales goals. Ideal candidates have a strong background in luxury retail and niche fragrance brands, with excellent communication skills.

Qualifications

• Minimum of 4 years experience in the beauty industry.
• Strong understanding of luxury retail environments.
• Fluency in Russian or Chinese is a strong advantage.

Responsibilities

• Deliver outstanding customer service and achieve sales targets.
• Maintain cleanliness and stock replenishment at the counter.
• Advise customers on product ranges and demonstrate usage.

Skills

Customer Service

Sales Techniques

Product Knowledge

Interpersonal Skills

Communication

Job description

Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.

• Build and maintain guest experience standards in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
• Advise customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various brands and products
• Generate sales, while achieving line and sales targets, using make up knowledge
• Sell-out target tracking at store level
• Participate in achieving incentives
• Track post-launch sales at store level
• Ensure merchandising levels in the store are met as per the brand guidelines
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures

What you'll need to succeed

• Minimum of 4 years experience in the beauty industry, with a strong understanding of luxury retail environments.
• Solid background working with niche fragrance brands, with an appreciation for storytelling and olfactory profiles.
• Well-versed in skincare products, including key ingredients, benefits, and application techniques.
• Strong interpersonal and communication skills, with the ability to engage and educate customers effectively.
• Fluency in Russian or Chinese is a strong advantage, supporting communication with international clientele and enhancing service delivery.

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