Beach Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Un hôtel prestigieux à Dubaï recherche une hôtesse professionnelle pour son équipe. Dans ce rôle, vous serez responsable de la gestion des réservations, d'une interaction chaleureuse avec les clients, et de veiller à fournir un service impeccable. Les candidats doivent avoir des compétences en communication supérieures et faire preuve d'un haut niveau d'énergie et de présentation personnelle.

Qualifications

• Excellentes compétences en communication en anglais, tant à l'écrit qu'à l'oral.
• Expérience préalable en service à la clientèle requise.
• Compétences organisationnelles excellentes et présentation personnelle soignée.
• Énergie élevée et professionnalisme à tout moment.

Responsibilities

• Gérer le système de réservation et les informations sur les clients.
• Répartir les réservations entre tous les serveurs.
• Répondre poliment au téléphone et informer correctement les clients.

Skills

Communication

Service à la clientèle

Résolution de problèmes

Relations interpersonnelles

Organisation

Job description

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request VIP etc..
• Distribute reservations among all servers equally informing them of all information necessary. Example Birthdays anniversaries bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions it is her responsibility to answer them accurately. Therefore know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.
• To be aware of all the policies and procedures in the Hotel.
• Other duties as assigned

Qualifications :

• Excellent communication skills in English both written and verbal.
• Previous customer service experience required
• It is not mandatory to have hotel experience a stand alone restaurant role as a Hostess is also welcomed to apply
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• High level of energy and professional at all times
• Excellent personal presentation and grooming

Remote Work :

No

Employment Type :

Full-time