Barman

JOB SUMMARY

Responsibilities for setup, mixing of drinks, service, and cleanup for bar functions. In doing so, is expected to direct all effort toward guest satisfaction, the achievement/maintenance of division standards, and profit maximization.

SCOPE/BUSINESS CONTEXT

• A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection
• Number of Direct Reports: 03
• Titles of Direct Reports: Senior Barman, Team Leader, Restaurant Manager
• Minimum of 2 years experience of a similar position within a five-star hotel

CANDIDATE PROFILE

Experience:

Skills and Knowledge:

• Thorough beverage knowledge
• Sales Person Ability to suggest and upsell
• Friendly and outgoing
• Basic Computer Skills

Education or Certification:

• Diploma or degree in hotel management
• Bartender Certificate

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Punch in as scheduled, ready to work and according to Grooming Standards.
• Check for captain for required setup and type of service assignment.
• Have bar setup ready to go 15 minutes before operation is scheduled to start.

This involves: An adequate supply of the following (to last through the duration of the function if possible): Ice, water, mixers, all ingredients necessary for preparing drinks, glasses, garnishes, napkins, and side towels. Matches/ashtrays/cigarettes.

• Perform cashier duties if required. This involves handling tickets and cash as per Marriott International Food and Beverage SOP.
• Prepare and serve drinks as per Marriott standards, policies, procedures using a jigger at all times.
• Never leave your bar during a function unless properly relieved by another bartender or the captain/matred.
• At all times the bar area should be maintained in a clean and organized condition. Practice clean as you go.
• After function is over and guests have left the room, breakdown and thoroughly clean the bar.
• Ensure the proper storage of liquor, fruit, and equipment; all liquor to be secure.
• To comply with all local laws and regulations.
• To report issues or requirements to the supervisors.
• When requested is ready to work as waiter/waitress as well.
• To have a clean uniform and impeccable personal grooming in compliance with company standards.
• To be at the assigned work area in uniform and ready to work at the time that is scheduled.
• All Event Operations bartenders will be required to completely familiarize himself with the location of each of the function rooms and related areas.
• To introduce oneself to the guest on one’s station and project a warm, cheerful, enthusiastic desire to be of service.
• To wear a name tag as part of the proper uniform as well as no excessive jewelry to be worn while working.
• To comply with all safety regulations and company policies as outlined in the Employees handbook.
• To assist customers whenever possible.
• To perform all other reasonable as requested by the management.
• To ensure that all props after each function is stored back in the designated area and handled with great care.
• To ensure that all bar equipment, fixture, and furniture are handled with great care.
• To create a good working relationship with coworkers and maintain a courteous attitude towards the management and all the employees and guests of the hotel.
• To bring any problems that may occur or any special requests by guests to their supervisors attention as soon as possible.
• To provide the best possible proper service of guests of this hotel at all times.
• To practice constantly the Clean as you go policy to uphold the highest sanitation standards.
• Receive the guest with the greetings of the day and a smile.
• Present the menu & suggest luxury collection cocktails. Inquire for the guest suite number.
• Assist the guest with the drinks selections and answer any queries about drinks.
• Do a quality check if the guest orders cocktails.
• Engage in a conversation with the guest whenever appropriate. General topics should be about resort facilities or activities.
• Table maintenance should be carried out.
• Present the bill as per standard when asked and give a copy of the luxury collection cocktail recipe.
• Bid the guest a fond farewell.
• Check with customers to ensure that they are enjoying their meals and take action to correct any complaints.
• Coordinate with other departments in exceeding guest expectations.
• To be updated in communication between departments.
• To attend managers & Supervisors meeting.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.