Barista / Waiter

EZ Service Srl; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a skilled Beverage Preparation and Customer Service professional. Responsibilities include preparing beverages, providing excellent customer service, and maintaining a clean bar area. Ideal candidates have experience as a barista, fine dining experience, and the ability to work in a fast-paced environment. Fluency in English is required, and knowledge of Italian or Arabic is a plus.

Qualifications

• Strong interpersonal and communication skills to provide excellent service.
• Familiarity with various coffee beans and brewing methods.
• Experience with operating espresso machines.

Responsibilities

• Expertly prepare a variety of hot and cold beverages.
• Greet customers warmly and take orders efficiently.
• Maintain clean and organized bar area.

Skills

Customer Service

Coffee Knowledge

Operational Skills

Efficiency

Attention to Detail

Flexibility

Job description

Overview

Key Responsibilities and Qualifications for a Beverage Preparation and Customer Service role in a hospitality setting. This description outlines responsibilities, required skills, and experience expectations for candidates.

Responsibilities

• Beverage Preparation: Expertly prepare a variety of hot and cold beverages, including coffee, espresso drinks, teas, and specialty items, following established recipes and quality standards.
• Customer Service: Greet customers warmly, take orders efficiently, answer questions about menu items, and make personalized recommendations.
• Equipment Operation: Operate and maintain espresso machines, grinders, and other coffee-making equipment, ensuring they are clean and in proper working order.
• Workstation Management: Keep the bar area clean, organized, and fully stocked with supplies like coffee beans, milk, and pastries.
• Health & Safety: Adhere to all health, safety, and food hygiene regulations to maintain a sanitary environment.
• Team Collaboration: Work collaboratively with team members to ensure smooth operations and a positive atmosphere for customers.

Key Skills and Qualifications

• Customer Service: Strong interpersonal and communication skills to provide excellent service and create a welcoming environment.
• Coffee Knowledge: Familiarity with various coffee beans, brewing methods, and drink recipes.
• Operational Skills: Experience with operating espresso machines and other coffee equipment.
• Efficiency: Ability to work quickly and efficiently in a fast-paced environment.
• Attention to Detail: Keen awareness of customer preferences, order accuracy, and cleanliness standards.
• Flexibility: Willingness to work various shifts, including mornings, evenings, and weekends.
• Other Requirements: Experienced barista with coffee making (manual) and coffee art skills. Must have fine dining experience (Italian service preferred) and table service.

Additional Experience

• Hotel or hospitality experience.
• Will assist with coffee making, food service and clearing, setup and pack down for private appointments and events; knowledge of sequence of service; hands-on attitude, common sense, positive attitude and welcoming approach.
• Fluent in English; additional language skills in Italian or Arabic are a plus.