Barista - Breakfast on 36th

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

MOstay programme

Health & wellness benefits

Duty meals

Staff transportation

Competitive compensation

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Barista to join the Restaurants, Bars & Experiences team. You will craft creative beverages, assist wait staff, and support daily bar operations in a luxury setting.

Applicants should have 3 years of experience as a Barista/Bartender in high-end venues, with 2 years in a luxury hotel or resort. English required; Arabic or other languages a plus. Strong communication and organisational skills are essential.

Qualifications

• Hold a High School qualification or equivalent; a degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• 3 years’ experience as a Barista/Bartender in a high-end bar with top service levels; 2 years in luxury hotel/resort settings.
• English required; Arabic or other languages an advantage.
• Familiar with POS and cashiering procedures; able to explain beverage offerings clearly.
• Strong interpersonal and communication skills; well-organised with attention to detail.
• Must be able to stand for long periods and work varied shifts including evenings, weekends and holidays.

Responsibilities

• Explain the outlet concept and beverage offerings to guests.
• Prepare and garnish a wide range of drinks including coffee, espressos, blended drinks and teas.
• Handle customer complaints professionally and report to managers.
• Set up the bar daily and monitor ingredients and stock.
• Clean and sanitise areas and label products correctly.
• Assist in creating new drinks for promotions and may perform cashiering duties.

Skills

Communication skills

English proficiency

Interpersonal skills

Attention to detail

Physical stamina

Education

Hospitality/Hospitality Management diploma

High School diploma

Tools

Point-of-Sale (POS)

Cashiering procedures

Job description

Mandarin Oriental Downtown, Dubai is looking for a Barista to join our Restaurants, Bars & Experiences Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Restaurants, Bars and Experiences department in Dubai, the Barista will offer and prepare an outstanding selection of creative beverages. They will support the Waiters in any other required duties and tasks under the guidance of the respective managers and supervisors. The Barista reports to the Head Barista.

As a Barista, you will be responsible for the following duties:

• Understand and verbally explain the outlet’s concept and food and beverage offerings to guests, including the characteristics of various drinks.
• Mix and match ingredients to create outstanding non-alcoholic drinks, coffee, espresso, blended coffee, and teas, garnishing them as per standards.
• Handle customer complaints effectively, both verbal and written, and report them to managers without fail.
• Set up the daily bar counter, ensuring all necessary ingredients and equipment are prepared, and check inventory to avoid running out of stock during service periods.
• Clean and sanitise designated areas after each shift, conduct periodic deep cleaning, and ensure correct date labelling for all products.
• Assist in creating new blended drinks for promotional activities and new menus, and perform cashiering duties if requested.

As a Barista, we expect from you:

• Hold a High School qualification or equivalent, with a degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Have 3 years’ experience as a Barista/Bartender in a high-end bar with the highest service levels, and a minimum of 2 years’ experience working as a luxury hotel/resort bartender.
• Possess verbal and written communication skills in English, preferably in Arabic or other languages.
• Be familiar with restaurant point of sales and cashiering procedures and can prepare and suggest classic and innovative beverages.
• Demonstrate strong interpersonal and communication skills to interact effectively with guests and colleagues and exhibit exceptional organizational skills and attention to detail.
• Have physical capabilities to stand for long periods and flexibility to work various shifts, including evenings, weekends, and holidays, as business requires.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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