Barista - Breakfast on 36th

Mandarin Oriental Hotel Group; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

The Mandarin Oriental Downtown Dubai is seeking a skilled Barista to craft and serve an outstanding range of beverages in our luxury Food & Beverage setting. You will explain beverage concepts to guests and assist in daily bar operations under supervision.

With strong English communication and a background in hospitality, you will uphold service standards, handle cashiering duties when needed, and work flexible shifts including evenings and weekends to meet guest demand.

Qualifications

• High School qualification or equivalent. Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• 3 years experience as a Barista/Bartender in a high-end bar with top service levels.
• Minimum 2 years experience in a luxury hotel/resort environment with bar experience.

Responsibilities

• Understand and explain outlet concepts and beverage offerings to guests.
• Create and Garnish non-alcoholic drinks, coffee, espresso, blended beverages, and teas.
• Handle guest complaints effectively and report to management when needed.
• Set up the bar counter and ensure ingredients/equipment are ready for service.
• Clean and sanitize designated areas and label products with correct dates.
• Assist in creating new blended drinks for promotions and possible cashiering duties.

Skills

Verbal and written English

Interpersonal skills

Organizational skills

Customer service

Education

High School qualification or equivalent

Diploma in Hospitality / Hotel / Business Management (preferred)

Tools

POS system

Cashiering procedures

Job description

About the job: Based at the Mandarin Oriental Downtown Dubai within the Food amp Beverage department in Dubai the Barista will offer and prepare an outstanding selection of creative beverages. They will support the Waiters in any other required duties and tasks under the guidance of the respective managers and supervisors. The Barista reports to the Head Barista.

Responsibilities

• Understand and verbally explain the outlet s concept and food and beverage offerings to guests including the characteristics of various drinks
• Mix and match ingredients to create outstanding non-alcoholic drinks coffee espresso blended coffee and teas garnishing them as per standards
• Handle customer complaints effectively both verbal and written and report them to managers without fail
• Set up the daily bar counter ensuring all necessary ingredients and equipment are prepared and check inventory to avoid running out of stock during service periods
• Clean and sanitise designated areas after each shift conduct periodic deep cleaning and ensure correct date labelling for all products
• Assist in creating new blended drinks for promotional activities and new menus and perform cashiering duties if requested

Our Commitment

Learning amp Development Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Healthcare amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally Colleague Comfort and Convenience Benefit from comfortable accommodation duty transportation and duty meals to ensure your work experience is both enjoyable and hassle-free

Competitive Salary and Benefits

We offer a competitive salary and an attractive benefits package fully aligned with UAE industry standards to ensure your financial well-being and stability.

Qualifications

• Hold a High School qualification or equivalent, with a degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Have 3 years experience as a Barista/Bartender in a high-end bar with the highest service levels, and a minimum of 2 years experience working as a luxury hotel/resort bartender.
• Possess verbal and written communication skills in English, preferably in Arabic or other languages.
• Be familiar with restaurant point of sales and cashiering procedures and can prepare and suggest classic and innovative beverages.
• Demonstrate strong interpersonal and communication skills to interact effectively with guests and colleagues and exhibit exceptional organizational skills and attention to detail.
• Have physical capabilities to stand for long periods and flexibility to work various shifts, including evenings, weekends, and holidays, as business requires.