Bar Waiter / Waitress - McGettigan's

InterContinental Hotels Group; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A global hospitality company is seeking a guest-focused individual for a service role. You will manage guest interactions, ensuring timely and professional service while promoting menu items. Ideal candidates should have at least one year of experience in a 4-5 star hotel, be fluent in English, and possess knowledge of wines and spirits. Competitive salary and benefits offered.

Qualifications

• Minimum 1 year experience in a hospitality environment, preferably in a 4-5 star hotel.
• Familiarity with spirits and wines is essential.
• Fluent in English, both spoken and written.

Responsibilities

• Responsible for managing guest requirements courteously.
• Serve orders and manage billing procedures.
• Promote menu items and hotel policies.
• Ensure that all opening and closing duties are completed properly.
• Maintain cleanliness and arrangements of service stations.

Skills

Customer service skills

Sales orientation

Attention to detail

Fluency in English

Knowledge of spirits and wines

Tools

Micros operating system

Job description

• You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests
• To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager
• To be the main direct guest contact sales person and offer prompt service
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Presents bills to guests and ensures settlement of the same
• Promotes all menu items and promotions
• Ensures all opening and closing duties are followed according to the checklist
• Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
• Responsible for clearing and arranging the stations
• Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
• Complies with company grooming and hygiene, and uniform standards
• Maintains a high level of knowledge which will enhance the guest experience
• Demonstrates a service attitude that exceeds expectations
• Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
• Ensures compliance with relevant employment laws and hotel or company policies and procedures
• Performs other duties and projects as assigned

What we need from you

• Should have at least 1 year experience in hospitality industry in 4-5 star hotel
• Should have familiarity about spirits and wines
• Should be fluent in English (speaking, reading and writing)
• Good knowledge about micros operating system

What we offer
We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.