Bar Manager

Mandarin Oriental Hotel Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bar Manager to lead operations at a prestigious hotel bar. In this dynamic role, you will oversee all aspects of bar management, from crafting innovative beverage menus to ensuring impeccable service standards. Your expertise in financial management and customer relations will be crucial in maximizing revenue and enhancing guest experiences. Join a team that values excellence and creativity, where your leadership will inspire colleagues and delight guests. This is a fantastic opportunity to make a significant impact in a luxury environment, showcasing your skills in a vibrant and upscale setting.

Qualifications

• Minimum 3 years experience as a Bar Manager in luxury settings.
• 5 years experience in a 5-star hotel environment required.
• International work experience in multiple regions preferred.

Responsibilities

• Oversee operational and financial aspects of the bar.
• Ensure quality control and maintain cleanliness standards.
• Manage beverage menus and collaborate with chefs.

Skills

Leadership

Customer Service

Financial Management

Inventory Management

Wine Knowledge

Menu Planning

Education

Bachelor in Hospitality Management

Higher National Diploma in Business Management

Diploma in Wines and Beverages

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About the job

Based at the Mandarin Oriental Jumeira Dubai within the Netsu Bar, the Bar Manager will assume full responsibility of all related operational, administrative and financial aspects of the bar and will be fully responsible for the overall beverage program of the hotel and the implementation and maintenance of cocktail and beverage menus. They will be responsible for the hotel wine program as well, and work closely with the Sommelier.

As Bar Manager you will be responsible for the following duties:

General Duties

• Oversee all operational and administrative aspects of the bar as appropriate and be able to prioritise with the involvement in the overall beverage and cigar related matters throughout the hotel.
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.
• Supervise the maintenance and cleanliness of the bar at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
• Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the outlet in order to maximize revenue generating opportunities in line with market demands.
• Ensure accuracy of all beverage, wine and cigar menus in the bar and work closely with the Sommelier and the Outlet Managers together to plan and execute wine and beverage promotions and keep the beverage and wine menu updated.
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately.
• Source suitable complimentary snacks and create appropriate standard presentations for those for the bar environments within the hotel.
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine and the Outlet Managers.
• Work closely with the Director of Security and the Hotel Duty Managers to assure a smooth and save operation of the bar.
• Set up the required formats and carry out or supervise daily and monthly inventories of the bars in the hotel.
• Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
• Attend and participate in all required meetings as scheduled.

Financial and administrative aspects of the role:

• Create and regularly update a beverage costing sheet of all beverages available in the hotel.
• Work closely with the purchasing team and respective beverage suppliers to assure best possible supply and cost of all required beverages in the hotel.
• Manage and set up the beverage related aspects of the ordering system.
• Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.
• Maintain a clear overview of all POS- point of sales related set ups and carry out regular check on accuracy of all items.
• Follow all procedures, policies and practices with regard to the Jardine audit related requirements for F&B outlets.
• Monitor the monthly P&L and carry out regular detailed analysis of outlet related financial information and manage the beverage cost through regular reviews.
• Carry out a quarterly analysis of all beverage sales throughout the hotel.

Colleague Relations:

• Provide leadership, direction and support to all bar colleagues at any time.
• Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.
• Ensure that Mandarin Oriental Jumeira s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
• Prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
• Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira s procedures.
• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
• Work very closely with materials management, outlet managers, the sommeliers and the bartenders of each outlet to assure maximum efficiency for all beverage related matters.

Guest Relations:

• Personally monitor and follow through on any requirements of VIP guests who are patronising the bar.
• Being able to professionally dissolve critical situations, such as intoxicated guests or aggressive behaviour in the bar.

As Bar Manager, we expect from you:

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
• Specific diploma in wines and beverages is preferred.
• Minimum 3 years experience as a Bar Manager in a luxury standalone bar or luxury hotel.
• A minimum of 5 years of experience working in a 5-star hotel environment.
• International work experience in at least two of the following regions: Asia, Europe, North America, and the Middle East.

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