Bar Captain

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality company in Dubai seeks a Bar Supervisor to oversee operations and ensure high guest service standards. The ideal candidate has supervisory experience in a bar environment, strong beverage knowledge, and excels in customer service. Join a vibrant team committed to diversity and creating exceptional experiences for guests.

Qualifications

• Experience in a supervisory role in a bar or F&B outlet.
• Strong knowledge of cocktails and bar operations.
• Ability to handle pressure in a fast-paced environment.

Responsibilities

• Supervise bar staff during shifts.
• Maintain high guest service standards.
• Monitor inventory and stock levels.
• Assist in training and development of staff.

Skills

Supervisory experience

Knowledge of beverages and bar operations

Excellent communication skills

Customer-focused approach

Ability to multitask

Tools

POS systems

Job description

Job Description

• Supervise and coordinate bar staff during shifts to ensure smooth operations.
• Maintain high standards of guest service, creating a welcoming and engaging atmosphere.
• Ensure all beverages are prepared and served according to recipes, presentation standards, and service guidelines.
• Monitor stock levels, requisitions, and inventory control to avoid shortages or wastage.
• Assist in training, coaching, and evaluating bar team members to enhance skills and service quality.
• Ensure compliance with health, safety, and hygiene standards.
• Handle guest concerns or complaints professionally, ensuring prompt resolution.
• Support promotional activities, upselling, and special events at the bar.
• Prepare daily reports and assist the Bar Manager in administrative tasks.
• Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
• Monitoring inventory levels of food, beverages, and supplies, and communicating any replenishment needs to management.
• Collaborating with the team to implement promotions, special events, and marketing initiatives.
• Developing and maintaining relationships with regular guests, providing personalized service and anticipating their needs.
• Assisting with the training and development of new and existing staff members, focusing on enhancing service skills and product knowledge.
• Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
• Ensuring compliance with health and safety regulations, sanitation standards, and company policies and procedures.
• Handling any other duties as assigned by the restaurant manager or other members of the management team.

Qualifications

• Previous experience in a supervisory role in a bar or similar F&B outlet.
• Strong knowledge of beverages, cocktails, and bar operations.
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Ability to handle pressure and multitask in a fast-paced environment.
• Customer-focused with a passion for hospitality.
• Basic knowledge of inventory management and POS systems.
• Extensive knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Ability to work in a fast-paced environment and handle high-stress situations with composure.
• Proficiency in handling cash transactions and using point-of-sale systems.
• Flexibility in work schedule, including evenings, weekends, and holidays.

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.