Banquets & Events Host/ Hostess

InterContinental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in hospitality is looking for a Banquets and Events operation team member. You will be responsible for welcoming guests, maintaining event operations, and ensuring the highest standards of service. The role requires excellent communication skills and flexibility in scheduling. Ideal candidates will have prior experience and a passion for customer service.

Qualifications

• Fluency in English; additional languages are a plus.
• 1 year of experience in Banquets and Events operation preferred.
• Ability to work independently and in a team environment.

Responsibilities

• Greet guests and assist them during their events, ensuring a positive experience.
• Log security incidents and adhere to Food and Beverage Policies.
• Maintain cleanliness of hostess stations and assist the service team as needed.

Skills

Communication

Time Management

Teamwork

Flexibility

Education

High school diploma

College or university degree

Tools

Microsoft Word

Microsoft Excel

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A little taste of your day-to-day:

• Meeting and greeting all guests and potential guests at the entrance of the Events Lobby, and ensuring the following procedures:
  
  • Welcoming and assisting guests to the meeting space
  • Being attentive to guest requests
  • Redirecting guests to Lunch venues in IHG DFC
• Maintaining impeccable personal presentation standards in accordance with hotel policy.
• Being attentive to guests and reporting any major incidents to the Supervisor.
• Maintaining responsibility of cleanliness of hostess stations.
• Assisting with weddings and communicating with organiser.
• Assisting the service team whenever needed.
• Having an overview of all meetings taking place in IHG DFC, effective planning, preparing and placing all the required signage stands in accordance with BEOs.
• Maintaining current information on all general activities of the hotel.
• Be familiar with property safety, first aid and fire and emergency procedures and operating equipment safely and sensibly.
• Initiating action to correct a hazardous situation and notifying supervisors of a potential dangers.
• Logging security incidents and accidents in accordance with hotel requirements.
• Adhering to Food and Beverage Policies and Procedures.
• Demonstrating co-operation and trust with colleagues, supervisors, teams and across departments.
• Communicating well to ensure effective shift hand-overs.
• Creating a positive hotel image in every interaction with internal and external customers.
• Maintaining a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Completing tasks as directed by relevant team members.

What we need from you:

• Communication skills guests and colleagues will need to come to you with concerns as well as compliments, so you ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• Ideally you ll have basic skills of Microsoft Word/Excel.
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally you ll have spent at least a year as part of the Banquets and Events operation team.
• You ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

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