Banner Applications Specialist

American University of Sharjah; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading university in Sharjah is seeking a Banner Applications Specialist to join their IT team. This senior role will focus on implementing, maintaining, and optimizing the Banner ERP system, ensuring it meets the institution's needs. The successful candidate will support technical operations, collaborate with various departments, and oversee custom application development. Strong experience in ERP systems, project management, and user training is essential for this position.

Qualifications

• Minimum of 10 years of experience in enterprise application development, support, and integration.
• Experience in academic, government, or corporate IT environments preferred.

Responsibilities

• Administer and maintain the Banner system for optimal performance.
• Collaborate with departments to enhance Banner's functionality and develop custom workflows.
• Train users on system functionality and maintain clear documentation.

Skills

Problem-solving

Troubleshooting

Communication

Project Management

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Oracle APEX

PL/SQL

Microsoft Power BI

Ellucian Banner

REST/SOAP API development

Job description

Post: Banner Applications Specialist

Position Summary

The Banner Application Specialist will serve as a key member of the IT team, responsible for the implementation, maintenance, and optimization of the Banner ERP system. The role involves working closely with stakeholders across various departments to ensure that Banner supports the institution’s administrative, academic, and financial needs. The Senior Application Consultant will help the AUS IT Applications team in converting existing Oracle Forms/Reports to Ellucian Experience Cards or Oracle APEX applications.

The Banner Application Specialist will also manage and support the Banner ERP environment, develop and maintain in-house business applications that extend the current Banner ERP environment based on user requirements, and manage third-party solutions implemented at AUS as assigned.

Job Responsibilities

System Administration & Support:

• Administer and maintain the Banner system, ensuring its continuous availability and optimal performance.
• Provide expert-level technical support for Banner applications, troubleshooting complex issues and resolving incidents.
• Monitor system performance, address issues, and implement changes or fixes as necessary.
• Perform regular updates and upgrades to Banner software, ensuring compatibility with other institutional systems.
• Manage ERP and other business applications under the Applications unit as assigned.
• Perform other related duties as assigned or requested.

Customization & Configuration:

• Gather business requirements and create functional designs with the development team to enhance the functionality of the Banner ERP application and/or reports.
• Collaborate with functional departments (e.g., Admissions, Registrar, HR, Finance) to configure and customize Banner to meet organizational needs.
• Develop and implement custom workflows, reports, and processes to improve efficiency and ensure accurate data management. (Work with the development team in transforming existing in-house administrative forms that use Oracle Forms/Reports technology to Ellucian Experience Cards or Oracle APEX applications.)
• Develop operating reports, drill-down dashboards, and analytics from different data sources.

Training & Documentation:

• Train and support users (staff, faculty, and administrators) on Banner functionality, new features, and system best practices.
• Create and maintain clear documentation for processes, procedures, and technical configurations.
• Provide user support, including resolving application-level questions, preparing training materials, and ensuring proper usage.
• Prepare technical documentation and user manuals, and develop formal proposals for new systems or modifications to existing systems.

Data Integrity & Security:

• Ensure the accuracy and integrity of data within the Banner system.
• Implement and maintain security protocols, managing user roles and access permissions in accordance with institutional policies.
• Facilitate sharing of common data between databases and other third-party products requiring integration.

Collaboration:

• Work closely with other IT professionals (e.g., database administrators, developers, network engineers) to ensure the seamless integration of Banner with other systems.
• Serve as a liaison between IT and business units to understand needs, develop solutions, and drive improvements.

Performance Optimization:

• Conduct performance analysis and recommend improvements for Banner’s functionality.
• Perform system tuning and optimize system configurations to ensure smooth operations.
• Troubleshoot and resolve complex technical problems with business services that include software applications, databases, or server problems.

Project Management:

• Assist with Banner-related projects, such as upgrades, migrations, or new module implementations.
• Work with cross-functional teams to define project requirements, timelines, and resource allocation.
• Ensure projects are completed on time, within scope, and within budget.

Administrative:

• Provide updates to the relevant manager.
• Coordinate with external and internal AUS entities from the faculty and administration.
• Ensure the compliance and availability of the team’s services.

Qualifications and Skills Required

• Minimum of 10 years of experience in enterprise application development, support, and integration.
• Experience in an academic, government, or corporate IT environment is preferred.
• Bachelor’s degree in related field: Computer Science, Information Technology.

Preferred Qualifications and Skills

Skills & Competencies:

• Ability to manage and prioritize workload to deliver high-quality work products on time with minimal direction.
• Ability to manage multiple projects simultaneously with a high degree of accuracy and attention to detail.
• Good problem-solving, troubleshooting, and customer service skills.
• Excellent written and oral communication skills with the ability to work with both technical and non-technical users.

Technical Skills:

• Oracle APEX – Application development, PL/SQL scripting, performance tuning.
• Reporting – Report creation, data visualization with Microsoft Power BI and Evisions Argos.
• Ellucian Recruit – Application support, workflow configuration, user management.
• SaaS Application Support – Administration, troubleshooting, integration with enterprise systems.
• System Integration – REST/SOAP API development, web services, middleware solutions.
• Database Management – SQL, PL/SQL, database performance tuning.
• ERP & CRM Systems – Experience with Ellucian Banner, Oracle Fusion, PeopleSoft, or similar platforms.
• Cloud & On-Premise Application Support – Knowledge of cloud-hosted applications and hybrid IT environments.

How to Apply

• Interested applicants should fill out the form.
• AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one’s qualifications.