Banking QA & Compliance Specialist

Rakbank; Ras Al Khaimah; On-site; AED 167,000 - 234,000; Full time

Job summary

Rakbank seeks a Quality Assurance Specialist to monitor and analyze customer interactions, ensuring adherence to service quality standards and regulatory requirements. The role involves providing constructive feedback, supporting training, and driving continuous improvement across processes and teams.

The ideal candidate has 3–5 years of banking experience in regulated environments, with strong data analysis and reporting skills.

Qualifications

• 3–5 years of experience as a specialist within banking, financial services, or collections.
• Experience in regulated environments with exposure to compliance and audit requirements is preferred.
• Experience in UAE or GCC banking sector is an advantage.

Responsibilities

• Review recorded customer interactions to ensure objectives are met and documentation is complete.
• Provide accurate, constructive feedback to identify performance gaps and drive improvement.
• Maintain knowledge of Bank products, policies, procedures, and regulatory requirements to support service and compliance.
• Assist in developing processes, checklists, data analysis, and reports to support compliance and quality initiatives.
• Perform QA tasks with high accuracy and within timelines and service standards.
• Collect and analyze data, preparing timely reports for management and performance monitoring.
• Engage with CEH staff and managers to provide quality feedback and insights.
• Coordinate with Compliance, Risk, and business units on quality findings and adherence.

Skills

Quality monitoring

Feedback & coaching

Data analysis

Regulatory awareness

Report writing

Tools

MS Office

Quality monitoring systems

Job description

Rakbank seeks a Quality Assurance Specialist to monitor and analyze customer interactions, ensuring adherence to service quality standards and regulatory requirements. The role involves providing constructive feedback, supporting training, and driving continuous improvement across processes and teams.

The ideal candidate has 3–5 years of banking experience in regulated environments, with strong data analysis and reporting skills.