Banking IT Support Engineer – 24/7 DevOps & Cloud

Dicetek LLC; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Dicetek LLC in Abu Dhabi seeks an experienced IT professional with a banking background to support and enhance digital channels and core systems. You will coordinate with vendors and internal IT teams to resolve issues, manage change, and ensure performance observability.

Responsibilities include reviewing solutions, assisting business users, and ensuring SLAs. Technical focus spans OpenShift, Kubernetes (AWS EKS), Oracle DB, API gateways, and CI/CD pipelines, with strong emphasis on production

Qualifications

• At least 4–5 years in IT with a banking background and 1–2 years in roles handling application and technical systems.
• Strong teamwork and service‑oriented collaboration.
• Excellent written and verbal English; Arabic is a plus.

Responsibilities

• Provide 24/7 production support coordination with vendors and internal IT teams.
• Review vendor solutions for alignment with project requirements.
• Support business users in understanding system functionalities and capabilities.
• Define SLAs related to project deliverables and ensure timely fulfilment.
• Assist in project planning, reporting and documentation transitions.
• Support SIT and UAT activities for business users.

Skills

Banking domain experience

Team collaboration

English communication

Tools

OpenShift

AWS EKS

Oracle Database 19c

Kong API Gateway

Temenos Kony Fabric

TIBCO ESB

GitHub Actions

CI/CD

RESTful APIs

WebSphere

React.js

MQ

Job description

Dicetek LLC in Abu Dhabi seeks an experienced IT professional with a banking background to support and enhance digital channels and core systems. You will coordinate with vendors and internal IT teams to resolve issues, manage change, and ensure performance observability.

Responsibilities include reviewing solutions, assisting business users, and ensuring SLAs. Technical focus spans OpenShift, Kubernetes (AWS EKS), Oracle DB, API gateways, and CI/CD pipelines, with strong emphasis on production