Banking Customer Experience Specialist

ADIB; Abu Dhabi; On-site; AED 60,000 - 96,000; Full time

Job summary

ADIB in Abu Dhabi is seeking a Customer Service Officer (Outsource) to deliver outstanding client support, handle inquiries, and ensure timely resolution within agreed service standards while complying with bank policies.

You will open and close applicant files, coordinate with other departments, troubleshoot issues, prepare monthly reports, support other service agents, and participate in regular reviews with stakeholders to drive continuous service improvements.

Qualifications

• Experience in banking customer service roles.
• Familiar with regulated financial services.
• Understanding of asset products and internal processes.

Responsibilities

• Open and close applicant on time.
• Ensure proper implementation and timely follow-up.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations.
• Co-ordinate and liaise with other departments in a professional manner.
• Participate in regular review and development meeting with key stakeholders.
• Prepare and provide monthly report.
• Keeping a record and details of actions taken.
• Supporting customer service agents.
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies.
• Perform other task specified by management.

Skills

Communication skills

Problem solving

Data processing

Team coordination

Customer service

Job description

ADIB in Abu Dhabi is seeking a Customer Service Officer (Outsource) to deliver outstanding client support, handle inquiries, and ensure timely resolution within agreed service standards while complying with bank policies.

You will open and close applicant files, coordinate with other departments, troubleshoot issues, prepare monthly reports, support other service agents, and participate in regular reviews with stakeholders to drive continuous service improvements.