Back office /Policy admin - Arabic speaker (Abu Dhabi)

Concentrix Corporation; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Back Office/Policy Admin in Abu Dhabi, where your skills in customer service and administration will shine. This role involves managing policy onboarding, supporting key client transactions, and ensuring compliance with regulatory guidelines. You'll work with various systems to meet productivity targets while providing exceptional service to clients. If you're looking to grow in a dynamic environment and make a difference, this opportunity is perfect for you. Embrace the chance to develop your career in the vibrant insurance industry while being part of a supportive team.

Qualifications

• Experience in administrative roles, preferably in the insurance sector.
• High school degree required; diploma or higher preferred.

Responsibilities

• Manage policy onboarding and improve turnaround times.
• Handle customer queries and complaints across multiple channels.

Skills

Analytical Skills

Customer Service Orientation

Problem Solving

Decision-Making Skills

Flexibility

Education

High School Degree

Diploma or Higher Degree

Job description

Job Title: Back office /Policy admin - Arabic speaker (Abu Dhabi)

Job Description

• Policy onboarding, constantly improving turnaround times
• Product configuration & endorsement processing
• Support key client transactions and manage related queries & complaints
• Centrally manage complaints from various channels e.g. call centre, Customer Happiness Centre, walk-in customers and customer emails
• Support enrolment & renewals for Thiqa, individual basic, individual enhanced and small groups

Role Purpose

• Work on multiple systems, processes and workflows to accomplish business needs
• Enrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day-to-day on members eligibility, fines calculation, coverage period, etc.
• Register and process application, issue policy, create members and generate invoices and export information to produce deliverables like cards, certificate, statements etc.
• Ensure quality and compliance standards as per the regulatory guidelines defined for various types of business scenarios
• Meet and exceed daily, weekly, monthly productivity and TAT targets
• Understand and apply checklists and guidelines provided to achieve quality targets in daily activities
• Receive and respond to phone/emails from customers/brokers on time within TAT
• Handle customer queries by providing accurate, valid and complete information
• Register customer complaints, find solution or escalate to the respective units and follow up until resolved

Key Requirements and Qualifications

• Experience in any administrative job preferably in insurance industry is a plus
• Minimum of high school degree
• Diploma or higher degree in any field is preferred

Skills and Competencies

• Understand and analyse day-to-day work-based situations and apply thoughts logically
• Exhibit interest to learn and gain experience by acquiring knowledge and skills in daily work
• Flexible to change living/working environment/location across different functions across the UAE
• Demonstrate flexibility by stretching additional hours to accomplish tasks during business peaks
• Feel accountable for own activities and performance
• Ability to build good relationships with team members and cooperate with colleagues
• Good command of written and spoken English; knowledge of Arabic language is an advantage
• Basic analytical, execution, problem solving and decision-making skills
• Good level of customer service orientation and professionalism in all interactions
• Knowledge of health insurance concepts, regulatory role in managing Health system in UAE

Company Industry

• Call Center
• BPO
• KPO
• Outsourcing

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Back Office /Policy Admin - Arabic Speaker (Abu Dhabi)