B2B Customer Service Representative

Go Kite Travel and Tours; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Go Kite Travel is looking for a B2B Customer Service Representative to enhance the support for travel partners and corporate clients in the UAE. This role requires managing inquiries, efficient issue resolution, and ensuring high customer satisfaction through various channels including phone, email, and chat. Candidates should be experienced in B2B service, especially in travel, with excellent communication and organizational skills.

Qualifications

• Experience in B2B customer service, preferably in travel or tourism.
• Excellent communication and problem-solving skills.
• Ability to manage multiple clients and prioritize tasks.

Responsibilities

• Provide timely support to B2B clients via phone, email, and chat.
• Manage booking modifications, cancellations, and customer queries.
• Coordinate with internal departments for smooth service delivery.

Skills

Communication

Problem Solving

Tools

CRM systems

MS Office

Job description

Go Kite Travel is seeking a B2B Customer Service Representative to manage and support our travel partners and corporate clients The role involves handling inquiries resolving issues efficiently and ensuring a high level of customer satisfaction Key Responsibilities Provide timely support to B2B clients via phone email and chat Manage booking modifications cancellations and customer queries Coordinate with internal departments for smooth service delivery Maintain accurate records of interactions and transactions Requirements Experience in B2B customer service preferably in travel tourism Excellent communication and problemsolving skills Proficient in CRM systems and MS Office Ability to handle multiple clients and prioritize tasks

Customer Service Representative • United Arab Emirates