B2B Client Services Executive - Arabic Speaking

ENTERTAINER FZ LLC; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Client Services Executive to manage a diverse portfolio of clients. This role is pivotal in ensuring seamless delivery and execution of client activities while fostering strong relationships. You will be at the forefront of strategic discussions, leveraging your agency experience to drive results across various sectors, including Travel and Retail. If you thrive in a fast-paced, collaborative environment and possess a proactive mindset, this is an exciting opportunity to make a significant impact in a client-focused role.

Qualifications

• Experience in agency roles focusing on client services and account management.
• Strong understanding of loyalty programs and marketing communications.

Responsibilities

• Manage day-to-day client account deliverables and communications.
• Collaborate with internal teams to drive strategic account growth.
• Analyze program data to monitor performance and identify trends.

Skills

Client Relationship Management

Strategic Planning

Communication Skills

Data Analysis

Project Management

Problem Solving

Attention to Detail

Team Leadership

Market Trend Awareness

Education

Bachelor's Degree in Business or related field

Job description

About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that "experience is everything," and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

About the Role
The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across a variety of sectors. Acting as the main point of contact for a portfolio of accounts, you’ll oversee the seamless delivery and execution of all client activity, working closely with internal teams to drive results. You’ll be expected to bring fresh, strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are always met.
The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multi-tasking skills, and the ability to prioritise under pressure are essential. You’ll need to think quickly, solve problems before they arise, and stay determined to meet deadlines while maintaining excellent client relationships. This is a rewarding opportunity for someone who thrives in a client-focused, collaborative, and high-energy environment.

As a B2B Client Services Executive you will

• Manage day-to-day client account deliverables, including communications planning, data analysis and insights, programme reporting, merchant selection, onboarding, and customer service support.
• Coordinate technology change requests and ensure all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives, ensuring all activity is aligned to drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan, and implement projects, ensuring they are delivered on time and within budget.
• Collaborate with internal teams to stay informed on products, solutions, and new innovations available to clients.
• Work closely with business heads to drive the strategic development and expansion of client accounts.
• Interpret programme data to monitor performance, identify trends, and drive improvements against KPIs.
• Manage internal administration, including invoicing, reporting, and the creation of client policies and procedural documentation.

What we're looking for

• Agency experience is essential, ideally with a background in loyalty, marketing communications, and/or partnerships.
• Strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail, with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques, including across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.