B&F Talent Coach - W Lounge

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading global hotel chain is looking for a dedicated professional to oversee staff performance and maintain service standards in Dubai. Responsibilities include hiring and training employees, ensuring guest satisfaction, and adhering to safety protocols. The ideal candidate will have at least 2 years of experience in hospitality and 1 year in a supervisory role. Passion for teamwork and guest service is essential.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Assist management in hiring, training, and coaching employees.
• Ensure adherence to safety and security policies.
• Welcome and acknowledge all guests according to company standards.
• Develop and maintain positive working relationships.
• Identify ways to increase efficiency and productivity.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service safety and well being of guests. Complete work orders for maintenance repairs.

Responsibilities

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
• Speak with others using clear and professional language; develop and maintain positive working relationships with others; support the team to reach common goals; and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats; visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance; grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces; move up and down stairs and/or service ramps; reach overhead and below the knees including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.