AVP & Manager- Bulk Payments Cross Border

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 180,000 - 220,000; Full time

Job summary

Join a leading bank in the UAE as an AVP & Manager for Bulk Payments. Lead a team to ensure efficient processing of global fund transfers while maintaining high compliance and operational standards. Drive improvements and support customer satisfaction in a dynamic environment.

Qualifications

• At least 5 years of relevant banking experience, including 3 years in managerial roles.

Responsibilities

• Supervise and authorize transactions, ensuring compliance with internal policies.
• Motivate and evaluate team performance.
• Identify and implement process improvements for operational efficiency.

Skills

Leadership

Risk Management

Operational Efficiency

Customer Service

Job description

AVP & Manager - Bulk Payments Cross Border

• Full-time
• Sub Division: Group Operations
• Division: GCOO

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company, in an exciting & dynamic industry.

Job Purpose

The job-holder will lead and train a team of processors/specialists to ensure that global fund transfers, remittances, and special handling transactions are processed supportively, efficiently, accurately, and in a timely manner, complying with high risk management, regulatory, and compliance standards. The role includes supporting the growth of inward NBFI and VOSTRO business by implementing new processes and procedures to improve operational efficiency, timeliness, and accuracy.

Key Responsibilities

1. Supervise and authorize transactions, settlements, accounting, clearances, reconciliation, and input by processing staff daily.
2. Minimize operational risks by ensuring all transactions comply with instructions and are properly authorized.
3. Provide support functions to the section.
4. Ensure compliance with internal policies, procedures, and guidelines.
5. Adhere to external, regulatory, and international norms.
6. Support multiple desks and functions within the department.
7. Perform daily and monthly reconciliation and escalate issues as needed.
8. Motivate and evaluate team performance.
9. Maintain high customer satisfaction levels.
10. Uphold core values, challenge processes, and share ideas across teams.
11. Promote discipline and open communication within the team.
12. Identify and implement process improvements for operational efficiency and customer service.
13. Assist in updating procedures and resolving operational issues through research and collaboration.
14. Work with risk management to ensure compliance with regulations and internal policies.

Additional Accountabilities

1. Implement tools to identify operational risks.
2. Enhance operational efficiencies and monitor performance.
3. Maintain housekeeping standards.
4. Achieve zero operational losses and high compliance standards.
5. Target zero complaints and meet TAT standards with high customer satisfaction scores.
6. Ensure compliance with policies and regulations, passing all audits satisfactorily.
7. Maintain reconciliation and audit standards.
8. Implement successful process improvement proposals with measurable benefits.
9. Support cross-functional desks as needed.

Qualifications & Experience

At least 5 years of relevant banking experience, including a minimum of 3 years in managerial roles within the payment function.