AVL Lifecycle Operations Manager – MENA

BeWunder; Dubai; On-site; AED 420,000 - 540,000; Full time

Benefits offered by this job

Medical Insurance

Annual Flight Allowance

Referral Bonus Scheme

Diversity Programme

International team

Job summary

BeWunder in the United Arab Emirates seeks a Lifecycle Operations & Maintenance Manager to lead AVL systems lifecycle across the Middle East, coordinating with the Director of Lifecycle Operations and internal teams for museums, theatres and venues.

You will combine AVL technical background with project operations and account management, acting as the interface between clients and internal teams to ensure reliable support and proactive maintenance throughout installations.

Qualifications

• Several years of AVL media technology operations experience.
• Management experience in AV service or lifecycle operations.
• Strong AVL and IT/networking fundamentals relevant to integrated systems.
• Experience with permanently installed venues (theatres, museums, venues).
• Strong client-facing and SLA-driven support environments.

Responsibilities

• Develop and implement comprehensive operations and maintenance concepts for AVL/media systems across projects.
• Manage the lifecycle of service and maintenance assignments (preventive, operational, reactive).
• Coordinate service activities to meet SLAs, response times, and client commitments.
• Act as a key client contact building long-term relationships and proactive communication.
• Coordinate internal teams, suppliers, subcontractors and resources for maintenance tasks.
• Support cost estimates and maintenance concepts with the Commercial team.
• Maintain documentation for services rendered in Salesforce, Jira and databases.

Skills

AVL expertise

Project operations

Account management

Client relations

SLA management

Travel readiness

Bilingual ENG/AR

Tools

Salesforce

Jira

Microsoft Excel

Job description

BeWunder in the United Arab Emirates seeks a Lifecycle Operations & Maintenance Manager to lead AVL systems lifecycle across the Middle East, coordinating with the Director of Lifecycle Operations and internal teams for museums, theatres and venues.

You will combine AVL technical background with project operations and account management, acting as the interface between clients and internal teams to ensure reliable support and proactive maintenance throughout installations.