Avenue assistant Manager

TRAKS PRO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the fitness industry is seeking an Avenue Assistant Manager for their climbing gym in Dubai. The role involves overseeing daily operations, managing staff, driving sales, and enhancing customer experience. The ideal candidate should possess strong leadership skills, a sales-driven mindset, and fluency in English and Arabic.

Benefits

Competitive salary + housing

Opportunity to grow within a fast-paced industry

Gym membership & other employee benefits

Qualifications

• Minimum 3 years in a supervisory/managerial role (fitness, hospitality, retail preferred).
• Fluent in both English and Arabic (spoken and written).
• Experience in driving revenue through memberships and retail.

Responsibilities

• Assist in overseeing daily gym operations with minimal supervision.
• Lead, train, and motivate front desk staff and climbing instructors.
• Drive front desk sales and customer engagement strategies.

Skills

Leadership

Sales-driven mindset

Social media savvy

Communication

Problem-solving

Job description

We're looking for an Avenue Assistant Manager for our sister company, Mountain Extreme

Job Title: Avenue Assistant Manager – Climbing Gym

Employment Type: Full-time

Experience Required: Minimum 3 years in a supervisory/managerial role (fitness, hospitality, or retail preferred)

We're looking for an Avenue Assistant Manager for our sister company, Mountain Extreme

Job Title: Avenue Assistant Manager – Climbing Gym

Location: Al Quoz Industrial Area, Dubai

Employment Type: Full-time

Experience Required: Minimum 3 years in a supervisory/managerial role (fitness, hospitality, or retail preferred)

Job Summary:

We are seeking a dynamic and motivated Assistant Manager to support the daily operations of our climbing gym in Dubai. The ideal candidate should be a self-starter, capable of managing tasks with minimal supervision, and possess strong leadership skills to supervise staff, drive sales, and maintain a high-energy environment. You will play a key role in ensuring smooth facility operations, motivating team members, enhancing customer experience, and managing our digital presence.

Key Responsibilities: 1. Operational & Facility Management:

●Assist in overseeing daily gym operations with minimal supervision, ensuring safety and efficiency.

●Conduct routine facility checks and coordinate maintenance/repairs as needed.

●Manage inventory, equipment, and supplies, ensuring availability and proper functioning.

2. Staff Supervision & Motivation:

●Lead, train, and motivate front desk staff, climbing instructors, and café/barista teams.

●Ensure staff delivers exceptional customer service and meets sales targets.

●Conduct team meetings, set performance goals, and provide constructive feedback.

3. Sales & Revenue Growth:

●Drive front desk sales (memberships, day passes, retail, and climbing gear).

●Motivate café staff to upsell beverages, snacks, and promotions.

●Develop and implement strategies to increase customer retention and engagement.

4. Customer Experience & Engagement:

●Ensure a welcoming and energetic atmosphere for members and visitors.

●Address customer inquiries, feedback, and concerns promptly and professionally.

●Organize events, challenges, or promotions to boost gym participation.

5. Social Media & Digital Management:

●Manage and update the gym’s social media platforms (Instagram, Facebook, TikTok, etc.).

●Create engaging content (photos, videos, stories) to promote the gym and attract new customers.

●Monitor trends and suggest improvements to enhance online presence and engagement.

●Respond to online inquiries and reviews in a timely and professional manner.

6. Administrative Duties:

●Assist in scheduling, payroll, and staff management.

●Prepare daily/weekly reports on sales, attendance, and operational issues.

●Ensure compliance with health, safety, and company policies.

Requirements:

●Minimum 3 years of experience in a managerial/supervisory role (gym, hospitality, or retail preferred).

●Fluent in both English and Arabic (spoken and written) is a must.

●Strong leadership skills – ability to train, inspire, and manage a diverse team.

●Sales-driven mindset with experience in driving revenue (memberships, retail, F&B).

●Social media savvy with experience in content creation and digital marketing.

●Excellent communication and interpersonal skills.

●Problem-solving skills and ability to work under pressure.

●Passion for fitness/climbing is a huge plus.

●Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications:

●Experience in climbing gyms, fitness centers, or adventure sports.

●Knowledge of operations systems, membership software, and inventory management.

●Basic graphic design or video editing skills (Canva, Adobe, etc.).

What We Offer:

●Competitive salary + housing

●Opportunity to grow within a fast-paced, exciting industry

●Gym membership & other employee benefits

How to Apply:

[e-mail]