Autonomous Fleet Incident Controller

Urban Ridge Supplies

Dubai

On-site

AED 180,000 - 240,000

Full time

14 days+

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Job summary

Urban Ridge Supplies in Dubai seeks an Autonomous Fleet Operations Operator to monitor real-time status of autonomous vehicles and coordinate responses to incidents. You will dispatch emergency work orders, supervise on-site activities with operational teams, and escalate according to procedures.

The role requires calm under pressure, strong communication, and solid computer literacy to maintain records and support incident resolution.

Qualifications

Experience in control room, command centre or fleet monitoring is preferred.
Strong situational awareness and decision-making ability.
Ability to remain calm and focused during incidents or emergencies.
Excellent communication and coordination skills.
Strong computer literacy and ability to work with monitoring systems.
Ability to follow escalation procedures accurately.
Experience in transportation, automotive, logistics or mobility operations advantageous.

Responsibilities

Monitor the real-time operational status of autonomous vehicles.
Identify and respond to traffic accidents, emergencies and operational incidents.
Rapidly dispatch emergency work orders to relevant ground support teams.
Coordinate on-site response activities with operational teams.
Escalate incidents according to established procedures.
Maintain clear communication with ground teams during incidents.
Execute map interruption processes in accordance with operational guidelines.
Monitor incident progress through to appropriate resolution or escalation.
Maintain accurate records of incidents, actions and responses.
Follow established emergency response and operational procedures at all times.