Automotive Service Advisor

Apex Auto Garage; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Automotive Service Advisor to join their Cash Department. This role is pivotal in ensuring exceptional customer service while managing service requests and promoting service offerings. As a key point of contact, you will greet customers, address their concerns, and provide detailed explanations of necessary vehicle services. You will also coordinate with technicians to ensure timely service delivery and achieve sales targets. If you thrive in a fast-paced environment and possess strong communication and organizational skills, this opportunity is perfect for you.

Qualifications

• High school diploma required; automotive service training is a plus.
• 3-4 years experience as a service advisor preferred.

Responsibilities

• Greet customers and document service needs accurately.
• Promote and sell additional services to achieve sales targets.
• Facilitate communication between customers and technicians.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

Computer Proficiency

Knowledge of Automotive Repair

Education

High School Diploma

Automotive Service Training/Certification

Tools

Automotive Service Management Software

Job description

The Automotive Service Advisor in the Cash Department is responsible for providing exceptional customer service, ensuring smooth operations in the service department, and achieving sales targets. This role involves direct interaction with customers, managing service requests, processing payments, and promoting service offerings.

Key Responsibilities:

• Greet customers promptly and courteously upon their arrival.
• Listen to customer concerns and accurately document service needs.
• Provide detailed explanations of required vehicle services and repairs.
• Ensure customers are informed about the status and progress of their vehicle service.
• Address and resolve customer complaints and issues promptly and professionally.
• Coordinate with technicians and parts to ensure timely service delivery.
• Promote and sell additional services to meet customer needs and achieve sales targets.
• Provide customers with service recommendations based on vehicle inspection results.
• Achieve or exceed monthly sales and performance targets set by the management.
• Provide clear and concise service estimates and invoices to customers.
• Facilitate effective communication between customers and service technicians.

Qualifications:

• Education: High school diploma or equivalent. Additional automotive service training or certification is a plus.
• Experience: Previous experience as an automotive service advisor or in a related 3 to 4 years service Advisor role is preferred.
• Skills:
  • Strong interpersonal and communication skills.
  • Excellent organizational and time-management abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficiency in using computer systems and software related to automotive service management.
  • Knowledge of automotive repair and maintenance procedures.