Automotive Service Advisor

SellAnyCar.com; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive tech company in the UAE seeks a Service Advisor to manage customer interactions and vehicle service assessments. The role involves preparing job details, coordinating technician activities, and ensuring customer satisfaction through effective communication. Ideal candidates have 2+ years of experience, a valid UAE driving license, and strong CRM knowledge.

Benefits

Performance-based incentives

Training and development opportunities

Supportive work environment

Qualifications

• 2+ years of experience in a Service Advisor role within the UAE automotive industry.
• Valid UAE Driving License (mandatory).
• Fluent in English; Arabic is an advantage.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Prepare job cards and coordinate with technicians.
• Perform quality checks and ensure customer satisfaction post-service.

Skills

Communication

Customer Service

Tools

CRM systems

Job description

Company Description

SellAnyCar.com is a leading online car buying and selling platform in the UAE, offering a fast, convenient, and hassle-free way for individuals to sell their cars. Founded in 2013, the company provides free car valuations, instant offers, and same-day payment, making it one of the most trusted automotive tech companies in the region. With multiple branches across the UAE, SellAnyCar.com is known for its transparency, customer service, and innovative digital solutions that simplify the car selling process.

Job Description

Greet customers and assess their vehicle service needs in a professional manner

Prepare detailed job cards and coordinate with technicians

Explain repair processes, timelines, and cost estimates clearly

Follow up on service progress and provide updates to customers

Perform quality checks and ensure customer satisfaction post-service

Maintain records using DMS or CRM tools

Coordinate vehicle pickup/drop-off and occasionally travel to different Emirates for service support

Qualifications

Valid UAE Driving License (mandatory)

Willingness to travel across Emirates

2+ years of experience in a Service Advisor role within the UAE automotive industry

Knowledge of CRM systems

Strong communication and customer service skills

Fluent in English; Arabic is an advantage

Additional Information

What We Offer

Performance-based incentives

Training and development opportunities

A supportive and fast-moving work environment