automotive service advisor

Confidential Company; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dedicated Service Advisor to enhance customer satisfaction and streamline service operations. In this role, you will be the key point of contact for customers, ensuring clear communication about their vehicle service needs and maintaining detailed records of interactions. Your expertise in automotive systems will enable you to provide accurate service recommendations while fostering a positive customer experience. Join a dynamic team where your skills in upselling and customer service can shine, contributing to the overall success of the dealership.

Qualifications

• 4+ years of experience in customer service or automotive service advisor roles.
• Strong technical knowledge of automotive systems and repair processes.

Responsibilities

• Act as the primary liaison between customers and the service department.
• Prepare detailed service estimates and schedule service appointments efficiently.

Skills

Customer Service

Communication Skills

Technical Knowledge of Automotive Systems

Upselling Services

Problem Solving

Education

Diploma in Automotive Engineering

Degree in Automotive Technology with Business Management

Job description

• Specialized in Bodyshop operations preferred
• Act as the primary liaison between customers and the service department, ensuring clear communication regarding vehicle service needs and updates.
• Diagnose customer concerns by asking insightful questions and conducting preliminary assessments to provide accurate service recommendations.
• Prepare detailed service estimates and explain the scope of work to customers, emphasizing transparency and building trust.
• Schedule service appointments efficiently, balancing customer needs with technician availability to optimize workflow.
• Follow up with customers post-service to ensure satisfaction and address any lingering concerns, reinforcing a commitment to exceptional service.
• Maintain accurate records of customer interactions, services performed, and vehicle history to support future service needs.
• Collaborate with technicians to ensure a seamless service process, translating technical jargon into understandable terms for customers.
• Upsell additional services and products that may enhance vehicle performance and longevity, contributing to overall dealership revenue.
• Stay informed about industry trends, new technologies, and service procedures to provide knowledgeable advice to customers.
• Foster a positive customer experience by displaying empathy, patience, and professionalism in all interactions.

Desired Candidate Profile

• Diploma in Automotive Engineering or equivalent; a degree in automotive technology with business management is preferred.
• 4+ years of experience in a customer service or automotive service advisor role within a dealership environment.
• Proven experience in upselling services and products, demonstrating a results-driven approach.
• Fluency in English is required; proficiency in a second language is a plus to cater to diverse customer needs.
• Strong technical knowledge of automotive systems and repair processes to effectively communicate with both customers and technicians.
• Exceptional communication skills, both verbal and written, to articulate service recommendations clearly and persuasively.

Employment Type: Full Time

Company Industry:

• Automotive
• Auto Accessories

Department / Functional Area:

• Maintenance
• Operations