automotive service advisor

• Specialized in Bodyshop operations preferred
• Act as the primary liaison between customers and the service department, ensuring clear communication regarding vehicle service needs and updates.
• Diagnose customer concerns by asking insightful questions and conducting preliminary assessments to provide accurate service recommendations.
• Prepare detailed service estimates and explain the scope of work to customers, emphasizing transparency and building trust.
• Schedule service appointments efficiently, balancing customer needs with technician availability to optimize workflow.
• Follow up with customers post-service to ensure satisfaction and address any lingering concerns, reinforcing a commitment to exceptional service.
• Maintain accurate records of customer interactions, services performed, and vehicle history to support future service needs.
• Collaborate with technicians to ensure a seamless service process, translating technical jargon into understandable terms for customers.
• Upsell additional services and products that may enhance vehicle performance and longevity, contributing to overall dealership revenue.
• Stay informed about industry trends, new technologies, and service procedures to provide knowledgeable advice to customers.
• Foster a positive customer experience by displaying empathy, patience, and professionalism in all interactions.

Desired Candidate Profile

• Diploma in Automotive Engineering or equivalent; a degree in automotive technology with business management is preferred.
• 4+ years of experience in a customer service or automotive service advisor role within a dealership environment.
• Proven experience in upselling services and products, demonstrating a results-driven approach.
• Fluency in English is required; proficiency in a second language is a plus to cater to diverse customer needs.
• Strong technical knowledge of automotive systems and repair processes to effectively communicate with both customers and technicians.
• Exceptional communication skills, both verbal and written, to articulate service recommendations clearly and persuasively.

Employment Type: Full Time

Company Industry:

• Automotive
• Auto Accessories

Department / Functional Area:

• Maintenance
• Operations