Automotive Foreman Multibrand & Diagnostic Technician

Qureos; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced Automotive Foreman to lead a dynamic team in a fast-paced workshop environment. This role involves overseeing daily operations, ensuring efficient workflow, and maintaining high standards of quality repairs. You will be responsible for diagnosing complex vehicle issues, mentoring technicians, and delivering exceptional customer service. If you are passionate about automotive technology and possess strong leadership skills, this is an exciting opportunity to make a significant impact in a thriving service center.

Qualifications

• 5+ years in automotive repair, with 2+ years in a supervisory role.
• Strong technical knowledge of diagnostics and repair procedures.

Responsibilities

• Oversee daily operations and workflow in the service center.
• Supervise technicians and ensure quality repairs and customer satisfaction.

Skills

Automotive Repair

Team Leadership

Problem-Solving

Customer Service

Time Management

Diagnostic Tools Proficiency

Communication Skills

Education

High School Diploma or equivalent

Tools

CRM Software

Diagnostic Tools

Job description

The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer.

Key Responsibilities

Workshop Management & Supervision:

1. Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.
2. Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.
3. Ensure adherence to standard operating procedures (SOPs) and safety protocols.
4. Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.

Technical Expertise & Quality Control

1. Diagnose and troubleshoot complex vehicle issues across multiple brands.
2. Provide technical assistance and mentorship to technicians.
3. Inspect completed jobs for quality assurance and compliance with manufacturer standards.
4. Keep up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.

Customer Service & Communication

1. Communicate with service advisors regarding job progress, delays, and repair recommendations.
2. Assist in explaining technical issues to customers when required.
3. Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.

Inventory & Resource Management

1. Monitor parts availability and coordinate with the parts department for timely procurement.
2. Ensure proper use and maintenance of workshop tools and equipment.
3. Maintain accurate records of repairs and inspections on CRM software system.

Training & Development

1. Provide ongoing training and skill development to technicians.
2. Conduct performance evaluations and recommend improvement plans for workshop staff.

Qualifications & Skills

1. Experience: Minimum of 5 years of experience in automotive repair and maintenance, with at least 2 years in a supervisory role.
2. Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.
3. Ability to lead, mentor, and motivate a team.
4. Excellent problem-solving and decision-making skills.
5. Strong organizational and time-management abilities.
6. Proficiency in using diagnostic tools and service management software.
7. Good communication skills and customer service orientation.

Language Skills

1. Preferably English/Arabic speaking.

Other Skills And Abilities

1. Familiar with all kinds of service equipment and tools as to its usage.
2. Have a UAE driving licence.