Automotive Foreman Multibrand & Diagnostic Technician

Qureos Inc; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the UAE is seeking an Automotive Foreman to manage workshop operations and ensure quality service delivery. The successful candidate will oversee a team of technicians, ensure adherence to safety protocols, and maintain high customer satisfaction. Required qualifications include extensive technical knowledge, leadership abilities, and a strong background in automotive repair and maintenance.

Qualifications

• Minimum of 5 years in automotive repair, 2 years in supervisory role.
• Strong knowledge of diagnostics and repair procedures.
• Excellent leadership and communication skills.

Responsibilities

• Oversee service center workflow and job allocation.
• Supervise technicians and ensure quality compliance.
• Communicate with service advisors and resolve customer complaints.

Skills

Problem-solving

Organization

Technical knowledge

Customer service orientation

Team leadership

Tools

Diagnostic tools

Service management software

Job description

The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer.

Key Responsibilities :

Workshop Management & Supervision :

• Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.
• Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.
• Ensure adherence to standard operating procedures (SOPs) and safety protocols.
• Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.

Technical Expertise & Quality Control :

• Diagnose and troubleshoot complex vehicle issues across multiple brands.
• Provide technical assistance and mentorship to technicians.
• Inspect completed jobs for quality assurance and compliance with manufacturer standards.
• Keep up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.

Customer Service & Communication :

• Communicate with service advisors regarding job progress, delays, and repair recommendations.
• Assist in explaining technical issues to customers when required.
• Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.

Inventory & Resource Management :

• Monitor parts availability and coordinate with the parts department for timely procurement.
• Ensure proper use and maintenance of workshop tools and equipment.
• Maintain accurate records of repairs, inspections on CRM software system.

Training & Development :

• Provide ongoing training and skill development to technicians.
• Conduct performance evaluations and recommend improvement plans for workshop staff.

Qualifications & Skills :

• Experience : Minimum of 5 years of experience in automotive repair and maintenance, with at least 2 years in a supervisory role.
• Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.
• Ability to lead, mentor, and motivate a team.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Proficiency in using diagnostic tools and service management software.
• Good communication skills and customer service orientation.

Language Skills :

• Preferably English / Arabic speaking

Other Skills and Abilities :

• Familiar on all kinds of service equipment and tools as to its usage's