Automotive Foreman Multibrand & Diagnostic Technician

The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer service.

Key Responsibilities :

Workshop Management & Supervision :

• Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.
• Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.
• Ensure adherence to standard operating procedures (SOPs) and safety protocols.
• Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.

Technical Expertise & Quality Control :

• Diagnose and troubleshoot complex vehicle issues across multiple brands.
• Provide technical assistance and mentorship to technicians.
• Inspect completed jobs for quality assurance and compliance with manufacturer standards.
• Keep up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.

Customer Service & Communication :

• Communicate with service advisors regarding job progress, delays, and repair recommendations.
• Assist in explaining technical issues to customers when required.
• Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.

Inventory & Resource Management :

• Monitor parts availability and coordinate with the parts department for timely procurement.
• Ensure proper use and maintenance of workshop tools and equipment.
• Maintain accurate records of repairs and inspections on CRM software system.

Training & Development :

• Provide ongoing training and skill development to technicians.
• Conduct performance evaluations and recommend improvement plans for workshop staff.

Qualifications & Skills :

• Experience: Minimum of 5 years of experience in automotive repair and maintenance, with at least 2 years in a supervisory role.
• Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.
• Ability to lead, mentor, and motivate a team.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Proficiency in using diagnostic tools and service management software.
• Good communication skills and customer service orientation.

Language Skills :

• Preferably English / Arabic speaking.

Other Skills and Abilities :

• Familiar with all kinds of service equipment and tools as to their usage.