Automotive Diagnostic Specialist & Technician Coach

Al-Futtaim Automotive; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Sharjah is seeking a technical consultant to enhance customer satisfaction through effective diagnostics and support. The role requires 5 years of experience in a dealership workshop, including mentoring technicians to ensure first-time resolutions of complex vehicle issues. Candidates must hold a degree in Automotive Engineering and a valid UAE driving license. The position offers a full-time opportunity within a collaborative team environment.

Qualifications

• 5 years of overall experience in an automotive dealership workshop environment.
• At least 2 years in a similar role or 3 years as a Diagnostic/Master Technician.
• Valid UAE Driving License is mandatory.

Responsibilities

• Deliver expert technical consultation and guidance to Service Advisors.
• Understand customer concerns related to advanced diagnostics.
• Ensure adherence to warranty processes and procedures.

Skills

Ability to identify complex vehicle issues using diagnostic tools

Skilled at engaging with customers

Guiding and mentoring technicians

Strong focus on adhering to warranty and brand standards

Education

Degree or Diploma in Automotive Engineering

IMI or equivalent EV/PHEV certification

Job description

A leading automotive company in Sharjah is seeking a technical consultant to enhance customer satisfaction through effective diagnostics and support. The role requires 5 years of experience in a dealership workshop, including mentoring technicians to ensure first-time resolutions of complex vehicle issues. Candidates must hold a degree in Automotive Engineering and a valid UAE driving license. The position offers a full-time opportunity within a collaborative team environment.