Automotive Call Center Agent - DLuxe Car Care

Qureos Inc; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will be the voice of the company, professionally addressing customer inquiries and resolving complaints. Your excellent communication skills will be crucial as you provide information about products and services, process orders, and maintain detailed records in the CRM. This position offers a chance to work in a collaborative environment where your ability to multitask and handle customer interactions effectively will shine. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in customer service and dealing with the public.
• Excellent verbal communication skills and proper grammar.

Responsibilities

• Answer customer inquiries and complaints professionally via phone.
• Process orders and applications requested by customers.

Skills

Communication Skills

Multitasking

Customer Service

Computer Skills

Tools

CRM Software

Job description

Duties and Responsibilities:

1. Answering phones from customers professionally and responding to customer inquiries and complaints.
2. Researching required information using available resources.
3. Handling and resolving customer complaints regarding product sales to customer service problems.
4. Providing customers with the organization's service and product information.
5. Processing forms, orders, and applications requested by the customers.
6. Identifying escalating priority issues and reporting to the high-level management.
7. Completing call notes and call reports as necessary and updating them in the CRM.
8. Obtaining and evaluating all relevant data to handle complaints and inquiries.
9. Recording details of comments, inquiries, complaints, and actions taken.
10. Managing administration, communicating, and coordinating with internal departments.
11. Opening work orders.
12. Other duties as assigned.

Requirements:

1. Experience in dealing with the public.
2. Excellent communication skills including verbal with proper grammar.
3. Ability to work with others in a close manner.
4. Good computer skills.
5. Good multitasking skills.

Skills and Specifications:

1. Technical expert in related computer applications.
2. Able to react effectively and calmly in emergencies.
3. Able to maintain customer confidentiality.