Automation Lead L1

Wipro Ltd.; Dubai; In loco; AED 350.000 - 520.000; Tempo pieno

Descrizione del lavoro

Wipro in Dubai seeks a seasoned professional to lead automation initiatives for strategic accounts. You will drive automation roadmaps, ensure clear requirement understanding, and advance automation maturity across business units.

The role emphasizes ROI delivery and maintaining strong client relationships. You will coordinate with account partners and delivery teams to implement required software and infrastructure, while ensuring scalable dashboards and robust monitoring for ongoing automation

Competenze

• 5-8 years experience in automation
• Experience leading automation initiatives for strategic accounts
• Strong understanding of automation concepts and ROI delivery

Mansioni

• Lead automation roadmaps and strategies for various BUs
• Ensure requirements for automation across accounts are clearly understood
• Drive automation maturity in shortlisted accounts
• Align customers with Wipro's automation capabilities and ROI
• Ensure project scope and contractual commitments are met
• Implement required software and infrastructure for automation
• Maintain scalable dashboards and monitoring for automation
• Review and refine Account Automation Plans with partners and delivery teams
• Manage access controls to protect sensitive information
• Monitor project status and ensure successful roll-out
• Identify capability gaps and future automation trends
• Maintain customer relationships and derive references

Conoscenze

Test Automation

Automation Strategy

Client Engagement

Leadership

Descrizione del lavoro

Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

• Lead automation roadmaps and strategies for various BUs
• Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
• Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
• Drive automation maturity in the shortlisted accounts to the next level
• Align the customers by showcasing Wipro s capability to drive automation and ROI achievement for the customer
• Ensure contractual commitments for a particular project are met by understanding the scope and requirements
• Ensure the desired software and infrastructures are implemented required for automation
• Ensure scalable standards of dashboard and process support system for active automation monitoring
• Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
• Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
• Come up with solution of the problems regarding automation persistent in development unit
• Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
• Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
• Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
• Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
• Receive feedback from the customers and align resources internally to close all the gaps

Deliver

• 1. Client Engagement: CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)
• 2. BOT implementation: Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

Mandatory Skills: Test Automation

Experience: 5-8 Years

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