Autodesk InfoAsset - Technical Account Specialist

Autodesk; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A global market-leading software company is looking for a specialist to join its Customer Success team, focusing on its InfoAsset suite. Candidates should have experience in water infrastructure and knowledge of scripting languages like Ruby or Python. The role involves providing customer support, creating educational content, and assisting complex projects.

Qualifications

• Experience in technical customer support for software products.
• Enthusiasm for working with IT infrastructure.
• Ability to meet tight deadlines.

Responsibilities

• Provide technical support for Autodesk products.
• Produce and maintain a catalogue of self-serve materials for customers.
• Assist customers in completing complex projects with advisory services.

Skills

Experience in water infrastructure and drainage industries

Scripting (Ruby or Python)

Excellent communication skills

Strong presentation skills

Ability to work with minimal supervision

Education

Degree in engineering or science related discipline

Job description

Job Requisition ID #

25WD90454

Position overview

We are looking for a specialist with experience in our InfoAsset suite of products, including InfoAsset Manager or InfoAsset Planner to join our Customer Success team. As InfoAsset is quite a niche product we are willing to consider candidates with experience in other similar products including : InfoWorks ICM, InfoWorks WS Pro, InfoDrainage.

Experience in Network Performance Analysis or Asset Performance Analysis could be applicable as could knowledge of and experience in water asset management. CCTV survey administration or WinCan or GIS could be useful.

Your work will involve assisting customers in the use of our software, so you will be routinely discussing how they should collect, store, manage and present their data. This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field primarily focussed on water infrastructure and wastewater solutions.

All our support staff are currently working from home, although you do have the option of being based in any Autodesk European office.

Responsibilities

• Technical Customer Support : You will provide support for Autodesk products, by phone, email or web demonstration. Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner. Consult with colleagues within the Customer Success team and in other departments as necessary. For this you will require a comprehensive knowledge of the software, but also an excellent understanding of the application of the software in real world projects. You will be liaising with our development team to ensure that the needs of customer are met in scheduled software releases. On-the-job training will be provided by senior members of the team to fill gaps in knowledge.
• Content Creation : We increasing promote the use of ‘self-serve’ amongst our customers, meaning that they expect a comprehensive suite of videos and written articles which they can access to answer most of their questions. You will be responsible for producing and maintaining this catalogue of material.
• Enhanced Project Support : We partner with many of our customers to assist them in completing what are often very complex projects. These ‘advisory services’ can take many forms, so a flexible approach is required. A common theme is the use of scripting, so you should be familiar with GitHub and in editing scripts.

Minimum Qualifications

Experience of the water, water infrastructure and drainage industries

Experience of scripting, particularly in Ruby or Python

An enthusiasm for working with IT infrastructure

Excellent communication skills including fluent spoken and written English

Strong presentation skills including the ability to think on your feet

An ability to work with minimum supervision and to meet tight deadlines

Degree in an engineering or science related discipline or equivalent experience

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About Autodesk

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