Attendant Front Desk - Abu Dhabi

Chalhoub Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Chalhoub Group invites applications for the role of Front Desk Attendant. This role is pivotal in managing front office operations, including call handling and visitor services. You will be responsible for maintaining communication and ensuring a welcoming environment, while contributing to a diverse and inclusive workplace. With enriching experiences and competitive benefits, join us to shape your career in a luxury retail environment.

Benefits

Health Care

Child Education Contribution

Remote and Flexible Working Policies

Exclusive Employee Discounts

Qualifications

• Strong customer service and administrative skills required.
• Ability to adapt to changing situations and demonstrate resilience.
• Effective communicators who can handle multiple priorities.

Responsibilities

• Manage front office operations including incoming calls and mail.
• Greet visitors and provide necessary information.
• Maintain guest reservation systems and office telephone lists.

Skills

Customer Centricity

Office Administration

Effective Communication

Managing Multiple Priorities

Collaborating & Influencing with Respect & Trust

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Our Front Desk Attendant is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information.

Daily collection and delivery of mail from PO Box and transfer to office mail room when assigned Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages Provide information about establishment such as location and working hours of departments or offices, employees within the organization, or services provided Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations Maintain guest reservation system Receive, sort, and route mail, with courier and deliveries Manage the mail room by allocating mail space for each department/company Assist staff and keep a track of the international calls and faxes to enable the accounts department to debit the amount to the personnel Be aware of the location of staff i.e. out of the office in a meeting, on leave, on business trips etc. Arrange for public transportation if requested by guests Maintain up-to-date telephone lists Perform other clerical duties as needed, such as filing, photocopying, and collating

What you’ll need to succeed

• Demonstrating Personal Resilience & Adapting to Change
• Demonstrating Customer Centricity
• Understanding & Developing Self
• Driving Results
• Presenting Appropriate Appearance
• Managing Multiple Priorities
• Communicating effectively
• Collaborating & Influencing with Respect & Trust
• Office Administration

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.