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A renowned hospitality provider seeks a dedicated manager to lead a team in delivering exceptional guest experiences. This role involves ensuring compliance with service standards, assisting in staff training, and fostering a positive work environment. The ideal candidate will have a passion for guest service, strong leadership skills, and the ability to motivate a team. Join a forward-thinking company that values diversity and inclusion while providing opportunities for growth and development in a dynamic setting. If you thrive in a fast-paced environment and are committed to excellence, this is the perfect opportunity for you.
POSITION SUMMARY
Ensure staff works together as a team to provide optimal service and meet guest needs. Inspect staff grooming and attire, rectify deficiencies, and complete opening and closing duties such as setting up supplies, cleaning equipment and areas, and locking doors. Inspect storage areas for organization, FIFO use, and cleanliness. Complete scheduled inventories, stock, and requisition supplies. Monitor dining rooms for seating, service, safety, and guest well-being. Complete work orders for maintenance repairs.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all company, safety, and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Maintain a professional appearance, confidentiality, and protect company assets. Welcome and acknowledge guests, anticipate and address their needs, assist individuals with disabilities, and thank guests sincerely. Communicate clearly and professionally. Develop positive relationships with colleagues, support team efforts, and respond appropriately to concerns. Ensure compliance with quality standards; identify and suggest improvements to increase efficiency, productivity, safety, and cost savings. Read and verify information in various formats; visually inspect tools and equipment for defects. Stand, sit, or walk for extended periods; lift and move objects up to 50 pounds; manipulate objects requiring fine motor skills; navigate narrow or elevated spaces; and perform other duties as assigned.
PREFERRED QUALIFICATIONS
Marriott International is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on disability, veteran status, or any other protected class under applicable law.
Required Experience: Manager