Asst. Manager Housekeeping

We are searching for a proactive and experienced Assistant Housekeeping Manager to support the seamless execution of housekeeping operations across our premium airport lounges at Emirates Flight Catering (EKFC).

Job Purpose :

This role will manage daily housekeeping operations across assigned lounges, ensuring exceptional cleanliness, staff efficiency, and adherence to safety and service standards within the designated concourse. The role will focus on delivering exceptional customer experiences, implementing innovative cleaning practices, managing resource allocation, guest complaints and feedback for continuous improvement of service quality.

Key Results Area

1. Manage daily housekeeping operations to maintain and improve the highest cleaning standards in washrooms and public areas in the assigned lounges while ensuring compliance with policies, procedures and food safety regulations.
2. Guide the supervisors to prepare and manage staff rosters to ensure adequate manpower is allocated to maintain all assigned areas effectively while balancing the leave application to ensure staff are getting adequate rest.
3. Implement and regularly revise comprehensive cleaning schedules for all assigned lounges to set consistent standards of cleanliness.
4. Ensure that housekeeping are equipped with and properly use appropriate supplies, equipment, and uniforms to support efficient operations and uphold high presentation standards.
5. Ensure comprehensive inventory of stores and machine registers are maintained in line with departments Profit and Loss (P&L) targets.
6. Support the Manager in collaboration with the sourcing teams and external consultants to stay updated on the latest cleaning materials and equipment to position the department as a trendsetter in the industry.
7. Foster a growth, development and positive recognition culture by forming and conducting group and individual training sessions aimed to give the team operational skills and personal confidence, ultimately displaying the finest customer experience.
8. Lead by example to ensure health and safety is everyone's priority and promote zero-accident culture in the department.
9. Actively conduct performance appraisals, review misconduct and poor performance issues to develop a high performing team.
10. Address guest problems, complaints, feedback promptly in person or via emails to take service recovery actions where required for enhanced customer service satisfaction.

Qualifications

• Bachelor's degree in hospitality or business management.

Work Experience

• Minimum of 6 years of experience in a housekeeping management role, preferably within a luxury hotel or resort setting.
• Knowledge of housekeeping and cleaning procedures, as well as health and safety regulations.

Skills

• Able to drive excellence as well as routine work.
• Communicate effectively and clearly.
• Able to adapt work style and ethics appropriately.
• Possess strong training, leadership, and people management skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and possess an attention to details.