Asst. Housing Manager - Conrad Abu Dhabi Etihad Towers

Hilton Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in hospitality seeks an Assistant Housing Manager to oversee staff accommodation operations. In this dynamic role, you will ensure team members receive top-notch housing management services in a safe and secure environment. Your responsibilities will include managing workloads, assisting in hiring and training, and maintaining accurate reports of staff housing allocations. This position offers a chance to make a significant impact on employee satisfaction while working in a collaborative and supportive team environment. If you are a proactive leader with a passion for customer service and team development, this opportunity is perfect for you.

Qualifications

• Previous experience in staff accommodation in hospitality or equivalent role.
• Good knowledge of employment law and employee relations.

Responsibilities

• Oversee staff accommodation operations ensuring high-quality service.
• Assist in hiring and training accommodation team members.
• Monitor and control budget throughout the year.

Skills

Leadership Skills

Communication Skills

Customer Service

Flexibility

Ability to Work Under Pressure

Teamwork

Education

Experience in Staff Accommodation

Knowledge of Hospitality

Basic Fire and Safety Certification

Basic Life Support Certification

Job description

An Assistant Housing Manager is concerned in assisting in overseeing and directing all aspects of the staff accommodation operation under the general guidance and supervision of Human Resources department. The Asst. Housing Manager is responsible to ensure that all team members living in the staff accommodation receive high quality and responsive housing management service in a safe and secure environment, including providing support where necessary. An Assistant Housing Manager will be monitoring the maintenance and facilities issues of the staff accommodation to deliver an excellent staff experience while assisting with employee relations.

What will I be doing?

As an Assistant Housing Manager, you will be responsible for performing the following tasks to the highest standards:

• Distribute, delegate and direct work load to ensure maximum productivity and team members satisfaction with minimum outlay of expenses. Conduct one-to-one and performance development reviews of the team members, coach and counsel team members when needed. Ensure that all matters relating to staff housing are conducted in accordance with the staff house accommodation policy.
• Assist in social activities and provide ongoing support and follow up in project timelines to be met.
• Involve in hiring and training accommodation team members in proper work procedures and techniques. Communicate effectively to conduct staff and departmental meetings.
• Attend various related meetings to obtain and disseminate pertinent information. Attend Tm/Kp complaints related to housing operation.
• Assist HR Manager with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.
• Assist incoming employees and provide accurate information. Greet internal and external customers in a friendly and professional manner and handle requests efficiently.
• Maintain accurate reports of staff house allocation.
• Create and distribute flyers, memos, and newsletters as assigned.

What are we looking for?

An Assistant Housing Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in Staff Accommodation in hospitality or equivalent role
• Positive attitude and possess leadership skills
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• Good knowledge of employment law and employee relations
• Basic Fire and Safety certification
• Basic Life Support certification

Desired Candidate Profile

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk

Keywords:

• Asst. Housing Manager