Asst Front Office Manager|Front Office (VUQ)

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand throughout the Guest journey to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities by delighting them from Check in until check out.

Responsibilities

1. Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
2. Coaching and training on-the-job.
3. Providing constructive feedback (on- and off-the-job).
4. Analyzing operations and assigning resources accordingly.
5. Conducting huddles during shifts to ensure seamless communication.
6. Prevent complaints and ensure adequate service recovery where needed.
7. Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.

Qualifications

1. Genuine service personality, with high EQ.
2. Minimum 4 years’ experience in Hospitality industry.
3. Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
4. Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.

Company Values

Customer Focus: Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset: No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced: Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity: Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.