Associate Watch Advisor

FashionUnited; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

FashionUnited is seeking a dedicated professional for a sales position in Dubai, focused on luxury watches. The role involves meeting personal sales budgets, ensuring exceptional client service, and maintaining boutique standards.

Key responsibilities include participating in stock management, customer relationship building, and adhering to brand guidelines. Candidates should possess strong sales experience and excellent communication skills, especially in the context of luxury retail.

Qualifications

• Experience in retail sales, particularly in luxury goods.
• Strong communication and customer service skills.
• Ability to analyze sales data and forecasts.

Responsibilities

• Meet personal budgets as per brand retail strategy.
• Ensure excellence in client handling and store operations.
• Participate in stocktaking and ensure inventory accuracy.

Skills

Sales strategy compliance

Profit maximization

Customer relationship management

Brand ambassadorial skills

Teamwork

Job description

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State‑of‑the‑art tradition. What we expect from our watches, we expect from us: Never stand still.

SALES

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit while controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.

BRAND AMBASSADORSHIP

• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

CUSTOMER & CRM RELATED ACTIVITIES

• Ensure Service Excellancy within the boutique at all time and with any boutique clients
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

STORE OPERATIONS MANAGEMENT

• Actively taking his part in monthly (quarterly, yearly) stocktaking.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.

FINANCIAL & CASH REGISTER CONTROL

• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

REPORTING

• Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
• Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.

TEAM WORK

• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
• Proactively support in onboarding process of new boutique members.